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Guest Experience Automation (ReviewPro)

Verifiziertes Profil



Provide just-in-time information at any stage of the guest journey

Zusammenfassung der Bewertungen

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Wahrscheinlichkeit der Weiterempfehlung
(nicht genügend Daten)

Demo Video


Guest Experience Automation™ empowers hotels to react immediately to inbound guest enquiries and provide automated outbound communication at key stages of the guest journey. Contact your guests at key stages of their journey to ensure that both you and the guest get the information needed to exceed their expectations. Create segmented, automated communications and reach them according to their preferred channel – WhatsApp, SMS, email etc.

Receive and respond to real-time messages from different messaging services all on one same platform. Make it easy and convenient for guests to message your hotel allows you to control the conversation better. Allow your chatbot to filter the simple and recurring questions and free up time in your contact centres or front desk.  

The pre-trained chatbot is immediately ready for use, as it has already been fed with more than 1000 hotel related questions. Thanks to a positive network effect, all linguistic improvements will benefit all clients. The chatbot can be completely customized to fit your brand: you decide what inquiries are handled or the tone of voice of your chatbot. 

Thanks to a built-in Auto Case Management system you can make sure all incoming guest request will be rightly handled. Add escalation rules to ensure management gets notified about any overdue cases. Deliver remarkable guest experiences by leveraging our chatbot and automation tools and get your guest the right information then and there when they need it.



Sofortige Gästekommunikation
- Alle ansehen

Aufgabenmanager (Zuordnung nach Person, Abteilung oder benutzerdefinierter Gruppe)


Bot Builder (Vorlagenantworten)

Bereicherung des Gästeprofils

KPI Dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage Integration

WeChat Integration

Intégration Viber

SMS Integration

Upsell-Zusastzleisungen und -Angebote

Flexible Benutzerrechte & Einschränkungen für Mitarbeiter

Mobil zugänglich

Kanalmanager (Facebook, iMessage, SMS, Viber, WeChat, Skype)

Mehrsprachig (Kundenkontakt)

Segmentierte Nachrichten (Reservierungsart, demographische Daten)

Zentrales Postfach

Skype Integration


Google Places Integration für Empfehlungen

Automatisierung von Messaging

"New message" Benachrichtigungen

Webseiten-Chat & Chatbots
- Alle ansehen


Bot Builder (Vorlagenantworten)

Nachrichten- und Antwortautomatisierung

Gästeprofil Bereicherung



Chatbot zur Reservierung (Buchungsmaschine Integration)

Facebook Messenger-Integration

Mehrsprachig (Gästebekleidung)


Spezifischer Kundenberater

Telefon-Support während der Geschäftszeiten

Kundendienst vor Ort



Sprachen des Kundendienst's

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