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Otello GEM

Verifiziertes Profil

Berlin

Between 51 and 100

1999

A complete CRM software focused on hospitality business

Zusammenfassung der Bewertungen

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Beschreibung

Manage all kinds of data about your guests, easily increase guest satisfaction by following your guests' footprints and increase your revenue by using a completely integrated system

Collect and centralize all customer data and history in one interface. With accurate and real-time guest data, you can get to know your guests better and manage your operations effectively

Understand your guests expectations and carry out the necessary improvements to increase guest satisfaction. Monitor all preventive maintenance activities and thus ensure superior guest satisfaction, minimized incidents and maximized equipment lifetimes

  • It's flexible to accommodate future needs
  • Your dashboard is captured through inquiries, requests and analytics that provides the data and direction
  • Mobile devices such as tablets and smartphones enables you and your teams to resolve issues faster
  • Supports the variety of ways you communicate with your guests. Every single interaction records across email, in-person, text, and online

Softwaresprachen:

Eigenschaften

CRM & E-Mailing
- Alle ansehen

Multi-Property-Ansicht

Zentraler Datenspeicher

Kundenprofilerstellung

HTML WYSIWYG Editor

Bereicherung des Gästeprofils

Segmentierte Nachrichten (Reservierungsart, demographische Daten, etc....)

E-Mail-Automatisierung

Individuelles Treueprogramm-Modul

Content-Management-System (CMS)

E-Reputation-Management-Modul

Up-Sell Zimmer-Upgrades

Up-Sell Zusatzleistungen

Flexible Benutzerrechte & Einschränkungen durch Mitarbeiter

KPI Dashboard

Drag & Drop Template Editor

Gäste-Feedback-Modul

Mehrsprachig (Kundenseite)

Segmentiertes E-Mailing (Reservierungsart, Demografie, etc...)

TripAdvisor Rezension Kollektionspartner

Google Review Partner

Support

Spezifischer Kundenberater

Telefon-Support während der Geschäftszeiten

Kundendienst vor Ort

Live-Chat-Support

Ticketingsystem

Sprachen des Kundendienst's

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