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French Hotels Website Insights - Summer 2020
WIPO (World Intellectual Property Organization) has just released its 2020 GII (Global Innovation Index) with France gaining 4 spots to become the 12th most innovative country in the world behind some of its European pee...
Knowledge
Thibault Gence
September 8th, 2020
Swiss Hotels Website Insights - Summer 2020
Switzerland is obviously renowned for its excellence in hospitality but innovation is also deeply ingrained in its people minds and culture. It is famous for being one of the world's pioneers in technology engineering wi...
Knowledge
Thibault Gence
August 25th, 2020
Best practices for a successful revenue management audit
Successful revenue management strategies need strong foundations. Those foundations are built by analysing and interpreting your current approach to revenue management. That is where your revenue management audit comes i...
Knowledge
Thibault Catala
August 19th, 2020
√ĖHV Technology Report - Summer 2020
Together with the Austrian hotel association (√ĖHV) the √ĖHV-Technology Report was created. This report provides an overview of the Austrian hotel technology landscape based on the systems, tools and services specified by ...
Knowledge
Press Releases
Florian Montag
3 August 2020
SMACK #17 - Pricing & E-Commerce for luxury hotels with Wilhelm "Wilko" Weber (Kempinski Hotels)
This week, Fritz and Florian discussed with Wilhelm Weber, Vice President of Global Revenue and Digital Strategy at Kempinski Hotels. After a first failed recording, they met with him again to discover what Kempinski has...
Smack Hospitality Cast
Florian Montag
July 9th, 2020
Digitalization does not replace the individual guest services
In today's interview we talk to Verena Jaeschke, General Manager at the Hotel Oderberger & Head of Business Development GLS Sprachzentrum. Verena explains how she uses digital tools at the Hotel Oderberger and why these ...
Thought Leadership
Knowledge
Florian Montag
July 7th, 2020
SMACK #16 - Human Resources during & after Covid-19 with Ingrid Eras-Magdalena (Belmond)
In this week's new episode, Fritz and Florian met with Ingrid Eras-Magdalena, Chief HR Officer and Executive Vice-President of Belmond. Ingrid shared why after 25 years in HR she has never hired someone based on their gr...
Smack Hospitality Cast
Florian Montag
June 29th, 2020
Enhancing your hotel's offering to unlock new segments
2020 marks a turning point in the way the hospitality industry operates. As we enter a new age of travel, it is time to reinvent ourselves and rethink the past to remodel the future. ...
Thought Leadership
Léa Payró
June 24th, 2020
How do I best implement digital tools in my hotel?
In today's interview we talk to David-Friedemann Henning, Co-Founder & CEO of the BIG MAMA Hotels Berlin & Leipzig. David shares with us his experience on how to implement new digital tools in a hotel and how these tools...
Thought Leadership
Knowledge
Florian Montag
June 15th, 2020
SMACK #15 - Revenue Management during Covid-19 with Lukas Peter (Soho House & Co)
As recovery from the global travel ban due to Covid-19 global slowly commences, let's talk revenue. In this episode, Fritz and Florian are joined by Lukas Peter, Head of Revenue Global at Soho House & Co to discuss the c...
Smack Hospitality Cast
Florian Montag
June 9th, 2020
Analyse & optimise your hotel's software contracts to reduce costs
Dramatic events call for dramatic changes and it is safe to say our industry will never forget the unprecedented harm COVID has caused to all its stakeholders: hotels (big and small), online travel agents, technology ven...
Thought Leadership
Knowledge
Thibault Gence
June 9th, 2020
Communication for a successful reopening
In today's interview we talk to Nadja Dahlmann, Head of Marketing and PR of Empire Riverside and Hotel Hafen Hamburg. Nadja explains to us why communication is a central part of the reopening, what you have to consider a...
Thought Leadership
Knowledge
Florian Montag
May 26th, 2020
Reshaping your operations for the new age of travel
Since the beginning of the 2010s, the hospitality industry has been experiencing a continual growth. After a record-breaking year in 2019 with $550 billion in room revenue globally, the coronavirus pandemic put a stop to...
Knowledge
Léa Payró
May 20th, 2020
COVID- 19 | Hotelhero Assistance Package
The rapid spread of the coronavirus is hitting the global travel and tourism industry hard with cancellations and declining booking numbers in both the leisure and business travel segments. As a result of curfews, travel...
Thought Leadership
April 1st, 2020
SMACK #14 - Hotels during & after Covid-19 with Pierre Perusset (The Ritz-Carlton Hong Kong)
With Covid-19 taking the world by storm, here's a reminder that there will be a life after the pandemic. Fritz and Florian were joined by Pierre Perusset, General Manager at the Ritz-Carlton Hong Kong, to discuss scenari...
Smack Hospitality Cast
Florian Montag
April 28th, 2020
SMACK #13 ON TOUR - Digital Panel @ Deutscher Hotelkongress
In this second episode from the German Hotel Kongress 2020 (DHK 2020), Fritz and Florian met Ullrich Kastner, CEO of myhotelshop, and Constantin Rehberg, CDO of prizeotel, for a casual chat.  They talked about the state...
Smack Hospitality Cast
Florian Montag
April 23rd, 2020
SMACK #12 - The art of ultra luxury hospitality with Frank Marrenbach (Oetker Collection)
Fritz and Florian had the pleasure of meeting Frank Marrenbach, CEO of Oetker Collection.  They discuss the luxury sector within the hospitality industry, talk about Oetker Collection, its origin and its future and Fr...
Smack Hospitality Cast
Florian Montag
April 20th, 2020
SMACK #11 - Vacation rental homes & competing or complementing the hotel business - Tobias Wann
For this episode, Fritz and Florian had the pleasure to meet Tobias Wann, Global CEO of Oyo Vacation Homes.  They talked about the vacation homes business, its benefits and challenges and why it should really be called ...
Smack Hospitality Cast
Florian Montag
February 27th, 2020
SMACK #10 ON TOUR - Next-Gen Panel @ Deutscher Hotel Kongress 2020
This week, Florian & Fritz were invited to the German Hotel Kongress 2020 and talked to Nadja Dahlmann from the Empire Riverside Hotel Hamburg, Sophie Gotte from the Marias Platzl Hotel Munich and Kerem Akduman from the ...
Smack Hospitality Cast
Florian Montag
February 12th, 2020
SMACK #9 - C&B, local communities and women in hospitality with Tina Brack (Ellington Hotel Berlin)
This week, Florian & Fritz met Tina Brack, the General Manager at the Ellington Hotel Berlin. They discussed events and how the industry changed over the past 20 years, talked about why including locals into your F&B co...
Smack Hospitality Cast
Florian Montag
January 30th, 2020
Enabling digital guest touch points for hotels, meet Moritz von Petersdorff
Suitepad provides in-room tablet & BYOD app technology enabling hotels to provide guests with better self-service experiences and enhanced in-room capabilities. We had a chat with one of the company's founders, Moritz vo...
Meet the Founders
Thibault Gence
February 13th, 2020
Building modern sales & catering software for venues around the world, meet Bob Graham
Event Temple provides a sales & catering software and event planning management system for hotels with of focus on events & MICE business. The company's CEO, & co-founder, Bob Graham, walks us through what got him to st...
Meet the Founders
Thibault Gence
January 9th, 2020
SMACK #8 ON TOUR - Young Hoteliers Summit (YHS) 2020 Intro
This week, Florian & Fritz had the pleasure to meet¬†Patrizia Zueck and Jo-Ann Li, two students of the Ecole H√īteli√®re de Lausanne, currently orginising the 2020 edition of the Young Hoteliers Summit. They talked about ...
Smack Hospitality Cast
Florian Montag
January 14th, 2020
Simplifying the daily tasks of private hosts & small hotel operators, meet Hendrik Maat
Easybooking provides an all-in-one property management system for small & medium sized properties including a channel manager, booking engine and guest web app. We had a talk with founder & CEO, Henrik Maat, to know the ...
Meet the Founders
Florian Montag
December 12th, 2019
SMACK #7 - Hospitality Education & Innovation with Nicole Rosenkranz & Ian Millar
Florian & Fritz chatted with Nicole Rosenkranz and Ian Millar, from the Ecole H√īteli√®re de Lausanne. They talk about EHL's expansion plans, discuss innovation and eductation in the hospitality industry and share funny a...
Smack Hospitality Cast
December 19th 2019
The German Hotel Association (IHA) partners with Hotelhero to provide its members with a dedicated software marketplace
A hotel's increasingly complex search for the right technology has come to an end: The German Hotel Association (IHA) is now supporting its members in their search for suitable software providers with its new IHA marketp...
Press Releases
Florian Montag
December 4th, 2019
SMACK #6 - Loyalty Programs & GM of a Luxury Hotel with Gregor Andreewitch (Waldorf Astoria Berlin)
Florian & Fritz, had the pleasure of chatting with Gregor Andreewitch, General Manager at The Waldorf Astoria Berlin. Award-winning hotelier, Gregor talks about the evolution of the Hilton brand, the increase in Berlin'...
Smack Hospitality Cast
Florian Montag
November 29th, 2019
Streamlining the guest experience with a digital travel companion, meet Alexander Haußmann
CODE2ORDER provides hotels with a digital hotel directory that accompany's guests from the booking to checkout through a progressive web application. We interviewed one of the three cofounders, Alexander Haußmann, to he...
Meet the Founders
Thibault Gence
November 28th, 2019
Hotelhero on Season 3 of Techtalk.travel | Episode 2
Last month, two of our founders sat down with Andre Baljeu & David Turnball to have a chat about our motivations to start Hotelhero right after graduating from Ecole H√īteli√®re de Lausanne, our learnings over the last 3 y...
Thought Leadership
November 27th, 2019
From love for data to building pricing technology for hotels, meet Rubén Sánchez
Beonprice provides a revenue management system and market intelligence tool based on a proprietary "hotel quality" index to power pricing recommendations. We had a chat with, co-founder & CEO, Rubén Sánchez to hear the ...
Meet the Founders
Thibault Gence
November 18, 2019
SMACK #5 - Social Change & private member clubs with Mark Somen (The Conduit)
This week, Florian & Fritz, had the pleasure of sitting down with Marc Somen,CEO of The Conduit members club in New York.  Topics of discussion include social change, our planet and how to save it from a hospitality per...
Smack Hospitality Cast
Florian Montag
November 15th, 2019
Empowering personalisation & service excellence through centralised guest data, meet Marc Heyneker
Revinate provides a guest data platform to help hoteliers to better market their properties as well as understand their guests' purchasing behaviour & satisfaction levels. We sat down with the company's co-founder & CEO...
Meet the Founders
Thibault Gence
November 14th, 2019
Making the lives of revenue managers better, meet Sina Niedermaier
Hotellistat offers an all-in-one market intelligence and revenue analytics platforms for revenue managers and hotels operators of all sizes. We sat down with Sina Niedermaier, co-founder & managing director, to share the...
Meet the Founders
Thibault Gence
August 25th, 2019
Hotelhero on Season 3 of Techtalk.travel | Episode 1
Last month, two of our founders sat down with Andre Baljeu & David Turnbull to have a chat about our motivations to start Hotelhero right after graduating from Ecole H√īteli√®re de Lausanne, our learnings over the last 3 y...
Thought Leadership
Meet the Founders
November 8th, 2019
Unlocking a digital guest journey for independent hotel and vacation rental operators, meet Pavlína Zychová
MyStay provides web application technology enabling medium to large accommodation providers to provide their guests with a digital hotel directory without the need of downloading an app. We interviewed the company’s co-...
Meet the Founders
Thibault Gence
November 7th, 2019
Unleashing real-time price optimization, meet Alexander Edström
Atomize provides a fully automated and real-time revenue management system based on historical data & performance, competitive data, search patterns, local macro-trends and more. We had a chat with Atomize CEO, Alexander...
Meet the Founders
Florian Montag
November 5th, 2019
Enabling online voucher sales, meet Martin Gerber
E-GUMA provides a voucher & ticketing system management tool for accomodation providers that wish to streamline the sales of ancillary services and goods as well as increase loyalty and direct bookings. E-GUMA serves man...
Meet the Founders
Florian Montag
October 31st, 2019
Making internal hotel processes easy, meet Marius Donhauser
hotelkit is a staff communication tool that enables hotel teams to easily streamline internal processes such as checklists, repairs or guest requests. We sat down with hotekit's founder & CEO, Marius Donhauser to dive i...
Meet the Founders
Thibault Gence
October 29th, 2019
SMACK #4 - Employee retention & HR with Adam Rowledge (Rowledge Associates Ltd.)
This week, Florian & Fritz, had the pleasure of chatting with Adam Rowledge, former General Manager at The Georgian House London and founder of Rowledge Associates Ltd. Award-winning UK hotelier, Adam, talks about his e...
Smack Hospitality Cast
Florian Montag
October 28th, 2019
Hotelhero featured on RBB!
During our participation to the Metro Accelerator powered by Techstars, one of Germany's leading news channels, RBB, followed Hotelhero's journey during the final demo day pitch in front of hundreds of investors and indu...
October 25th, 2019
Building your hotel brand in the new social media era | Episode 3: Social Media Toolkit for Hoteliers
Welcome to the latest article of this special series written by Sébastien Félix of Tell Trends and exclusively dedicated to the hotel brand image on social networks. ...
Knowledge
Sébastien Félix
October 25th, 2019
Taking the hotel concierge to the next level, meet Adrien Maltese
Jana Concierge offers a 360¬į solution to manage concierge operations, daily tasks and guest communication. We interviewed, founder & CEO, Adrien Maltese, to hear the story behind the foundation of the company....
Meet the Founders
Thibault Gence
October 24th, 2019
Building the Shopify for independent hotels around the world, meet Alexandre Guinefolleau
Amenitiz provides an all-in-one e-commerce platform for small & medium sized hotels, vacation rentals and B&B's. Currently, the platform offers a website builder, a booking engine, a white label channel manager and a sim...
Meet the Founders
Thibault Gence
October 15th, 2019
Building your hotel brand in the new social media era | Episode 2: From Storytelling to Direct Bookings
Facebook & Instagram have become key players in the advertising, offering modern and innovative formats to promote a hotel or a destination. In this article, we will cover how to start your first social advertising campa...
Thought Leadership
Knowledge
Sébastien Félix
October 11th, 2019
SMACK #3 - How to become the coolest GM with Philip Ibrahim (The Student Hotel)
This week, Florian & Fritz, had the pleasure to sit down with Philip Ibrahim , General Manager at The Student Hotel Berlin. Philip talks about life after being a GM with Accor's Mercure Hotels for a while and then movin...
Smack Hospitality Cast
Florian Montag
October 9th, 2019
Making customer touch points and guest journeys frictionless, meet Juan A. Sanmiguel
hotelbird provides fully automated guest journeys through integrated mobile apps that let guests check-in and out, open the room & pay their bill online all from their smartphones. We sat down with founder & CEO, Juan A....
Meet the Founders
Thibault Gence
October 10th, 2019
From cooking in a 1 Michelin star to centralising guest data for hotels around the world, meet Dr. Michael Toedt
Dailypoint provides a guest data and CRM (customer relationship management) platform for hotels of all sizes, from independent high-scale properties to large chains around the world. We sat down with company founder & CE...
Meet the Founders
Florian Montag
October 8th, 2019
Building the new generation of PMS for small & medium accommodation providers, meet Nadja Buckenberger
RoomRaccoon provides an all-in-one hotel management system for small to medium sized hotels, B&B's and services apartments. We asked a couple of questions to founder & Head of product, Nadja Buckenberger, to know more a...
Meet the Founders
Florian Montag
October 3rd, 2019
Join Hotelhero at London's Independent Hotel Show
Hotelhero will be joining this year's Independent Hotel Show on the 15th & 16th of October. For this 8th edition, we're having some great companies and products to join us on the booth. Register here to get your free ti...
Events
October 2nd, 2019
From opening serviced apartments to building apps for hotels, meet Julie Grieve
Criton is a drag & drop mobile app builder for hotels and services apartments. It enables accommodation providers to better cater to the new generation of travellers, increase ancillary revenue through upselling and stre...
Meet the Founders
Thibault Gence
October 1st, 2019
Building your hotel brand in the new social media era | Episode 1: Why Hotel Branding Matters by Tell Trends
Welcome to this special 3-part series, brought to you by Sébastien Félix of Tell Trends and exclusively designed to help you create a hotel image on social networks. Each week we will cover a topic that gives you key ins...
Knowledge
Thought Leadership
Sébastien Félix
September 27th, 2019
Your sales team's best friend: a high converting chatbot, meet Benjamin Devisme
Quicktext is an instant guest messaging and chatbot solution which helps hotels of all types increase website conversion and enhance guest experience personalisation. We sat down with Benjamin Devisme, co-founder & VP o...
Meet the Founders
Thibault Gence
September 26th, 2019
Empowering hotels to leverage user generated content, meet Benedict Stöhr
Squarelovin is a user-generated content management tool that enables brands to efficiently tap into all the visual content that people are sharing related to their brand.  We sat down with co-founder & CEO, Benedict Stö...
Meet the Founders
Florian Montag
September 24th, 2019
Increasing hotel revenue through storytelling, meet Sébastien Félix
Influence Society is a next generation digital marketing agency specialised in web design, story telling campains and social media bots. The company recently launched a coaching and learning platforms to help its clients...
Meet the Founders
Thibault Gence
September 19th, 2019
SMACK #2 - Originality in hospitality with Beat Fornaro (Design Hotels)
This week, Florian & Fritz, sat down with Beat Fornaro, Area Director of Portfolio Development EMEA at Design Hotels. Beat shares his insights on Design Hotels' acquisition by Marriott International and its impact on op...
Smack Hospitality Cast
Florian Montag
September 17th, 2019
Pioneering efficient online distribution, meet Clemens Fisch
SiteMinder provides a range of tools to help hotels, hostels, serviced apartments and even B&B's in management of their direct and indirect channels. Its main product, The Channel Manager, connects to more than 500+ book...
Meet the Founders
Thibault Gence
September 17th, 2019
Unlocking the full potential in Meetings & Events and Group Business, meet Peter Brauer & Niki Van den Broeck
Get Into MoRe is advanced Meeting & Events Business Intelligence tool for hotels wishing to maximise group business. Thibault Gence interviewed founders Peter Brauer & Niki Van den Broeck to know more about their journe...
Meet the Founders
Thibault Gence
September 12th, 2019
The Austrian Hotelier Association (√ĖHV) partners with Hotelhero to support hotels in the digitisation process.
Through the strategic partnership with the tech start-up Hotelhero, √ĖHV supports its members in the search for suitable software systems through the new √ĖHV marketplace on the Hotelhero platform....
Press Releases
Florian Montag
September 11th, 2019
Unique door locks for unique hotels, meet Jonathan Springford
4Suites provides smart access technology for hotels. Through innovative technologies and well studied guest experiences, 4Suites helps to streamline the front desk hassle, reduce operating costs and cater for forward-thi...
Meet the Founders
Thibault Gence
September 10th, 2019
How to prioritise your technology selection process
There are many possibilities to transform the guest experience with new technologies and optimise processes. An analysis of the current IT setup is the starting point for further planning. Not every hotel needs the same ...
Knowledge
Florian Montag
June 17, 2019
SMACK #1 - Getting started in hospitality with Florian Montag & Fritz Dickamp
This week, our CEO, Florian, joins Fritz Dickamp, L.I.K.E. Hospitality Consulting's founder on the first episode of Smack Hospitality Media. ...
Smack Hospitality Cast
Florian Montag
September 5th, 2019
How to optimise your website and booking engine conversion
OTAs: ‚ÄúFrenemies‚ÄĚ¬Ě or simple enemies? The everlasting debate of the digital era in the hotel industry is far from over. Putting good and bad practices of OTAs¬†apart, the visibility and reach they have given to hotels ove...
Knowledge
Thibault Gence
October 30th, 2018
The hotelier's pain point: How do I find my ideal Channel Mix?
There is not one perfect channel mix for every hotel, but there is definitely a magic formula to optimise your chance of filling your hotel through your most profitable channels....
Knowledge
Florian Montag
July 1st, 2018
Make the right choice on your new Revenue Management Solution
Revenue management is always a hot topic in the industry. Specially at the moment there a lot of new revenue management systems (RMS) coming to market, all claiming that they have found the secret sauce to accurately for...
Knowledge
Florian Montag
July 3, 2018
The guide to choosing your channel manager
The channel manager takes care of connecting and automating your distribution throughout all your channels. It connects to your PMS and the different OTA’s, Brand.com, GDS’s and other channels you need. It allows you to ...
Knowledge
Florian Montag
July 6, 2018
Things to know when getting into metasearch
Cost of advertising is rising, OTA commissions are rising, in other words cost of distribution is on the rise. Countering that requires smarter advertising systems that will take advantage of the cents that can be shaved...
Knowledge
Florian Montag
July 9, 2018
Winning the upsell gamble with perfect timing
80 DAYS: As an industry, we focus a lot of our attention on the direct revenue generated by a hotel website and rightly so. But as we all know, unlike most online purchases, the transaction doesn’t end with the booking. ...
Thought Leadership
Knowledge
Marieke Wisse
July 10, 2018
Revenue Management 101
There are a lot of articles out there on Revenue Management and how to get started. But most of them start at the beginning…we think you should start at the end. Let’s first work out what the potential impact would be an...
Thought Leadership
Knowledge
Jens Munch
May 1, 2018
Todays Hotel Guest Data is like Oil in the 18th Century
Hotel Data in the 21st century is like oil in the 18th century and the hoteliers that are able to see its value and learn how to extract it will realize huge rewards that will put them way ahead of the curve. It’s no lo...
Thought Leadership
Todd Kramer
August 21, 2018
Independent Hotel Show Partners: Meet Dorian Partner Manager @ myhotelshop
Myhotelshop is an online ‚Äėsoftware and service marketing agency‚Äô specialized in providing marketing solutions for independent hotels to increase their direct bookings...
Events
Meet the Founders
Florian Montag
October 15th, 2018
Independent Hotel Show Partner: Mirko Lalli, CEO @ Travel Appeal
Travel Appeal is an Italian B2B startup, that collects and analyzes real-time travel and hospitality industry data accumulated from traveler reviews, social networks and 500+ sources across the Internet to find relevant ...
Meet the Founders
Florian Montag
September 17th, 2018
Independent Hotel Show Partner: Thomas Dieben, Managing Director @ BeCurious
As you may have heard, we are celebrating our UK Entry at The Independent Hotel Show in London this 16 & 17th of October. To celebrate this big step, we are joining forces with 6 of our amazing partners and are hosting t...
Meet the Founders
Florian Montag
September 25th, 2018
Independent Hotel Show Partner: Edwin Leenheer, Co-founder @ RevControl
RevControl provides easy to use, yet powerful to control Online Revenue Management for hotels. It combines business on the books, forecasting, events, business rules, competition rates and so much more to intelligently r...
Events
Meet the Founders
Florian Montag
October 4th, 2018
Independent Hotel Show Partner: Jerome Laredo, VP of EMEA @ Lightspeed
Lightspeed simplifies how you and your staff work, enabling you to focus on creating memorable dining experiences for your customers, not logistics. Whether you have a quick service, café, bar or full-service restaurant ...
Meet the Founders
Florian Montag
October 8th, 2018
The Hunger Games: Hospitality Innovation
I wanted to recap on a very interesting panel I participated in, last month at HITEC Amsterdam. The topic was why do start-ups and innovative solutions struggle to achieve rapid growth in the hospitality industry? We ha...
Events
Thought Leadership
Florian Montag
April 26, 2018
Getting Ready for the Hotel Technology Forum: Interview with Ullrich Kastner
Hotelhero will be attending the Hotel Technology Forum during the HotelKongresse in Berlin on January 30th. HTF is a network of over 60 SaaS B2B startups in the hospitality sector. As we’ve just launched, it will be a gr...
Events
Thought Leadership
Meet the Founders
Thibault Gence
January 17, 2018
The beginning of Hotelhero (Part 2/2)
Our goal with Hotelhero is to help independent hotels and small chains to gain back control. We want to improve the understanding and adoption of technology in the industry and push innovation, helping hoteliers conquer ...
Thought Leadership
Florian Montag
November 27, 2017
The beginning of Hotelhero (Part 1/2)
Too long technology has been passive and stagnant in the hotel industry. In the past, the general trend in the industry was ‚Äúone-system does it all‚ÄĚ and hoteliers had no choice but to implement the typical legacy system....
Thought Leadership
Florian Montag
November 26, 2017