dailypoint earns Hotelhero High Performer badgeDec 16, 2020 -
Munich-based dailypoint was awarded Hotelhero’s High Performer badge for its dedication to customer satisfaction across five core pillars: ease of use, features, value for money, support, implementation.
The Hotelhero “High Performer” badge is a seasonal award to vendors that have demonstrated high engagement in assuring the success and satisfaction of their hotel clients. In order to be awarded this badge, software providers need to reach a minimum number of reviews from their customers whilst assuring a minimum Hotelhero Index of 85/100.
The team at dailypoint has reached an index of 93/100 through 29 different hotel customers, indicating an NPS score of 100. The breakdown of Hotelhero’s five core satisfaction indicators shows dailypoint’s attentiveness from implementation to account management and support with:
- Features: 4.6/5
- Ease of Use: 4.4/5
- Value for Money: 4.4/5
- Support: 4.7/5
- Implementation: 4.5/5
“Congratulations to the dailypoint team to achieve this great feedback from your customers! The CRM is definitely a key solution in a hotel's tech stack and it is great to see that hoteliers are thrilled to work with dailypoint.” Florian Montag, Co-founder @ Hotelhero
"Hoteliers are getting bombarded by tech vendors, but what is working and what not? Platforms like Hotelhero.tech help hoteliers to make smart choices. Hotelhero makes it more easy to compare different solutions by providing ratings and feedback from users. It is great to be awarded with the High Perfomer Badge! This reflects our culture and our goal to provide the best data management platform for the hotel industry combined with a high class customer support. It shows how happy our clients are and motivates us to become even better every day." Dr. Michael Toedt, CEO @ dailypoint