UpsellGuru awarded Hotelhero's bronze High Performer badgeFeb 18, 2021 -
Berlin, February 18th 2021 - Dortmund-based UpsellGuru has earned Hotelhero’s bronze High Performer badge for its dedication to customer satisfaction across five core pillars: ease of use, features, value for money, support, implementation.
The Hotelhero “High Performer” badge is an award to vendors that have demonstrated high engagement in assuring the success and satisfaction of their hotel clients. In order to be awarded one of the 4 available badge (bronze, silver, gold, platinum), software providers need to reach a minimum number of reviews from their customers whilst assuring a minimum Hotelhero Index of 85/100.
The team at UpsellGuru, the first upselling platform to unlock a badge, has reached an index of 97/100 through 25 different hotel customers, indicating an NPS score of 100. The breakdown of Hotelhero’s five core satisfaction indicators shows UpsellGuru’s attentiveness from implementation to account management and support with:
- Features: 4.7/5
- Ease of Use: 4.8/5
- Value for Money: 4.7/5
- Support: 4.7/5
- Implementation: 4.8/5
“Congratulations to the UpsellGuru team on this achievement! More than ever, hotels need to leverage upselling platforms to drive incremental revenue and it is great to see that hoteliers are satisfied in doing so.” Thibault Gence, Co-founder @ Hotelhero
"Hotelhero helps hoteliers navigate an endless sea of providers to find the right tech stack for their property. A great way to start this process is to read reviews from their current customers. At UpsellGuru we are thrilled to receive the High Performer Badge, granted from all the positive feedback we’ve received from our partners throughout the world." Karl Schmidtner, founder & Managing Director @ UpsellGuru