Betterspace earns Hotelhero High Performer badgeSep 29, 2020 -
German-based Betterspace obtains Hotelhero’s High Performer badge for its better.guest tab product and its customer satisfaction efforts across five core pillars: ease of use, features, value for money, support, implementation.
The Hotelhero “High Performer” badge is a seasonal award to vendors which have demonstrated high engagement in assuring the success and satisfaction of their hotel clients. In order to be awarded this badge, software providers need to reach a minimum number of reviews from their customers whilst assuring a minimum Hotelhero Index of 85/100.
The team at betterspace has reached an index of 90/100 through 31 different hotel customers, indicating an NPS score of 100. The breakdown of Hotelhero’s five core satisfaction indicators shows betterspace’s commitment from implementation to account management and support with:
- Features: 4.3/5
- Ease of Use: 4.6/5
- Value for Money: 4.3/5
- Support: 4.6/5
- Implementation: 4.3/5
“Congratulations to Benjamin and the whole betterspace team for achieving the High Performer badge. Betterspace has received great feedback from their customers and it shows that hard work pays off.” Florian Montag, co-founder @ Hotelhero
"To be awarded as a High Performer is a special confirmation from our customers, who have achieved this with their positive reviews. We are really proud that our in-room tablets better.guest stands out on the platform in this way. After all, Hotelhero is a go-to address for hoteliers when it comes to hotel technologies". Benjamin Köhler, CSO & co-founder @ betterspace