e-guma earns Hotelhero High Performer badgeNov 15, 2020 -
Swiss-based E-Guma was awarded Hotelhero’s High Performer badge for its dedication to customer satisfaction across five core pillars: ease of use, features, value for money, support, implementation.
The Hotelhero “High Performer” badge is a seasonal award to vendors which have demonstrated high engagement in assuring the success and satisfaction of their hotel clients. In order to be awarded this badge, software providers need to reach a minimum number of reviews from their customers whilst assuring a minimum Hotelhero Index of 85/100.
The team at E-Guma has reached an index of 94/100 through 21 different hotel customers, indicating an NPS score of 100. The breakdown of Hotelhero’s five core satisfaction indicators shows e-guma’s attentiveness from implementation to account management and support with:
- Features: 4.6/5
- Ease of Use: 4.8/5
- Value for Money: 4.4/5
- Support: 4.8/5
- Implementation: 4.8/5
“Congratulations to the e-guma team to achieve this great feedback from your customers! Voucher management solutions are definitely an on-demand solution at the moment and we are happy to see that hoteliers are thrilled to work with e-guma.” Florian Montag - co-founder @ Hotelhero
"e-guma is much more than just software. Our mission is to personally support our customers during their daily work with vouchers and tickets and to answer questions and new suggestions quickly, flexibly and professionally. We know how important it is to simplify work processes and always focus on the needs of our customers. Hotelhero's High Performer Badge, which reflects customer satisfaction, motivates us enormously in this respect. Thank you very much!" Martin Gerber, Co-Founder & Managing Partner @ Idea Creation GmbH (e-guma)