SMACK S2E1 - Digital Touchpoints in Hospitality with Chi Chan (IRECKONU)
This week, Florian welcomes Chi Chan, Chief Commercial Officer at IRECKONU. They talked about disruption and innovation in hospitality. With previous roles at Loews Hotels & Co, Chi Chan told us how the pandemic has changed the perception of digital solutions, their acceptance within hospitality and how hotels can improve their touchpoints with guests through the use of technology. They also discussed how the pandemic has affected cash flows & investments of hospitality vendors and lastly clarified why 5 extra coat-hangers define good use of technology for Chi.