A new guest experience platform has been launched by Alliants to help hotels and residences easily communicate with guests before, during and after their stay.
The platform combines messaging with concierge and powerful automation, to deliver exceptional contactless customer experiences.
Reducing physical touchpoints
The platform offers multiple benefits for hotels who are trying to reduce physical touchpoints and implement social distancing guidelines to avoid situations such as queuing at the front desk.
Platform features include:
- Digital check in/out
- Mobile room keys
- Guest messaging
- Digital itinerary
- Time saving automation
- Easy vendor management
- Guest and staff app
Enhancing the guest experience
With the experience platform, guests can use their own devices and choice of social channels including WhatsApp, FB Messenger, SMS etc to communicate with the hotel in over 100 languages.
Time saving features include the use of human assisted chatbots that can respond to guests on their channel of choice, answering common questions or directing the guest to the right department prompting the next best suggested response with quick templates.
Automated workflows can be created for standard tasks such as automatically sending confirmation of bookings.
With social distancing implications and risk of localised lock downs, hotels will need to maximise existing revenue lines or create new revenue streams. Increased insights from the platform’s reporting features can help the concierge team fully understand guests preferences by being able to compare guest behaviours against market, segment and property.
No charge until 2021
Alliants are offering their support to hotels and residences by giving access to the Alliants Experience Platform at no cost until the end of the year with no strings attached. A property can be up and running in less than 2 days and all training and installation can be done remotely.