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Customer Alliance

Verified profile

Berlin, Germany

Between 100 and 200

2009

Empower the Guest Experience and improve your visibility across the internet with our 360° review management solution.

Reviews summary

100 %
Likelyhood To Recommend
(based on 14 hoteliers)
Features
3.75
Ease of use
4.0
Value for money
4.0
Support
3.5
Implementation
3.5
See all reviews

Demo

Description

Customer Alliance is a software provider helping you to assess and understand how your hotel is perceived online. By collecting, analysing, distributing, and integrating customer-centric data, the platform provides valuable insights for your operational and strategic decisions.

On one hand, Customer Alliance collects review and satisfaction data from all renown OTA’s and metasearch website to help you understand what’s specifically good and bad in your hotel and how you’re doing against your competitors.

The other part of the system is about collecting reviews and feedback. The system offers you different functionalities to collect feedback pre-, during and post-stay via email, SMS, wifi or tablet using customisable guest questionnaires in 20+ languages.

With this, the property can empower the guest experience with improved customer insights, improved marketing, better direct customer interactions and ultimately driving returning visits and increased revenues.

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Pricing

79.0
per property/month
79.0 € minimum price
Contract length: 1 year
Setup fee
What's included?

Collect, showcase and analyse customer feedback to better understand your business and generate more revenue.

  • Automated email & SMS review invitations
  • Fully customizable and multilingual questionnaire
  • 2 Users

Features

  • Review distribution to OTAs & metasearch engines (TripAdvisor, Google, trivago, Facebook, HolidayCheck & more)
  • Customizable Review Widget and Certificate
  • Advanced SEO integrations including Google Rich Snippets
  • Extensive real-time review statistics
  • Semantic Analysis of reviews
  • 5 Monitored Competitors
  • Social Sharing
  • Review Notifications
  • Double Opt-In Newsletter Collection

Reporting and Support

  • Automated Email Reports + API Access
  • Full GDPR Compliance
  • Email and Phone Support

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (48)

Reviews (2)

70 rooms Hotel in Germany

Independent hotel
General Manager
Reviewed On
12/02/2020
Pros

Simple pre-, during- and post-stay communication with our guests, since we have been using Customer Alliance, we generate significantly more ratings and answering from the tool is quick and easy. The pre-stay message is great for upselling additional services (restaurant reservations, parking, etc.).

Cons

We are looking forward to more options for pre-stay mail sales.

Original review translated from german
Features
4.5
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

80 rooms Hotel in Germany

Independent hotel
Owner
Reviewed On
01/02/2020
Pros

It's a good idea. Emailing the guests is certainly the most personal way after check out. It tends to meet resistance from guests.

Cons

Very time consuming. But maybe this can't be minimized in a good customer relationship if you want to remain credible and personal.

Features
3.0
Ease of use
3.0
Value for money
3.0
Support
2.0
Implementation
2.0