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Customer Relationship Management Software

Verified profile

Detroit

Between 11 and 50

2002

Our intelligent software employs cutting-edge artificial intelligence and automation to help you to focus on market trends, enhance customer relationships, and make data-driven decisions.

Description

Empowered by customer data, our intelligent software leverages cutting-edge artificial intelligence and automation technologies to efficiently help you nurture customer loyalty, develop effective strategies and improve marketing conversion rates.

✓ AI-powered customer segmentation

✓ Marketing survey and data collection

✓ Guest nurturing online and offline

✓ Behavioural-based e-mail marketing management

✓ Personalized marketing e-mail

✓ Automated marketing activities

✓ Analytical tools and comprehensive reports

 

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Since its inception in 2002, MetaSphere has helped hotels to reduce labour costs and enhance guests' experience by streamlining their operations. The company's innovative solutions have been installed in a range of clients, from hotels with single properties, casinos to leading global hotel chains. In its vision to create the world's smartest hotel ecosystem, the firm has built a portfolio of ground-breaking products:

 

Linked-in company page: http://www.linkedin.com/company/metasphere-technologies-inc 

Website: https://metasphere.global

Software languages:

Features

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (2)