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dailypoint™ 360° – Central Data Management

Verified profile

Munich, Germany

Between 11 and 50

2005

Central Data Management with dailypoint™

Reviews summary

100 %
Likelyhood To Recommend
(based on 6 hoteliers)
Features
4.63
Ease of use
4.13
Value for money
4.13
Support
4.0
Implementation
4.63
See all reviews

Demo

Description

dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile. The integrated patent-pending data cleaning processes and special artificial intelligence (AI) are used in addition to the application and generate extensive guest knowledge.

The cloud-based SAAS solution is the ideal basis for centralized data management (CDM). dailypoint™ consists of 14 modules and is complemented by the dailypoint™ Marketplace with more than 100 solution partners.

This allows dailypoint™ not only be used for measurable marketing (CRM) and optimal direct sales, it also covers the entire customer journey and thus supports all departments of a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.

The dailypoint™ Questionnaire System combines a complete Online Reputation Management (ORM) tool with a professional form builder. Everything is responsive and can be adapted to your corporate design. Data exchange with leading reputation platforms like TripAdvisor, HolidayCheck and Google Places ensures a global presence and customer acquisition.

Software languages:

Features

Loyalty Program
- View all

Customisable point system

Advanced rules

3rd part supplier management

Points Bank

Multi-currency

Branded loyalty program

KPI dashboard

Content management system (CMS)

Price management system

Multi-brand loyalty program

Point redemption catalog for guest

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (32)

Reviews (4)

148 rooms Hotel in Germany

General Manager
Reviewed On
17/06/2020
Pros

Absolutely user-friendly, super programmable in your own layout. The functionalities are so incredibly well tailored to the hotel industry!

Cons

The implementation was quite laborious and time-consuming, because some steps were done twice and still a lot of time was wasted.

Original review translated from german
Features
5.0
Ease of use
4.0
Value for money
3.5
Support
4.0
Implementation
5.0

175 rooms Hotel in Switzerland

Independent hotel
Marketing & Sales
Reviewed On
12/05/2020
Pros

- Ability to quickly create Target Group and segments with detailed information - Automatic promotion

Cons

If interruption of automatic promotion or data transmission, no automatic notification or info.

Original review translated from german
Features
4.0
Ease of use
4.5
Value for money
3.0
Support
3.5
Implementation
4.0
Dailypoint replied
22-05-2020

Thanks a lot for your positive feedback! We would like to get back to you on the Cons you mention in your review. In order to properly do so, we would need some more detailed information. Our support team will get back to you directly to find a solution. Best regards – your dailypoint team

22000 rooms Hotel in Germany

Chain hotel
Corporate Office
Reviewed On
06/05/2020
Pros

Simple structure of the interface, many useful functions for individual hotel and chain hotel to support the operative processes, comprehensible data process and data protection settings, interfaces for data cleansing in PMS (Opera, Protel), interfaces to rating portals and other providers, web services. Flexible loyalty module.

Cons

Creating and managing campaigns or linking to other marketing campaigns is a bit time-consuming and makes it difficult to automate customer communications.

Original review translated from german
Features
4.5
Ease of use
4.0
Value for money
5.0
Support
4.5
Implementation
5.0
Dailypoint replied
17-06-2020

Thanks a lot for your positive feedback! We would like to get back to you on the Cons you mention in our next regular weekly call. So we can discuss how to find a good solution. Best regards – your dailypoint team

63 rooms Hotel in Austria

Marketing & Sales
Reviewed On
24/04/2020
Pros

Es werden unglaublich viele Möglichkeiten geboten, bei dieser Software gibt es nichts was es nicht gibt.

Cons

Da das E-Mailing System outgesourct ist, kann der Support nicht so schnell und sicher agieren wie bei Fragen zur MDB.

Features
5.0
Ease of use
4.0
Value for money
5.0
Support
4.0
Implementation
4.5