Central Data Management with dailypoint™
dailypoint™ 360° – Central Data Management
Verified profile
Munich, Germany
Between 11 and 50
2005
Reviews summary
Likelyhood To Recommend
(based on 29 hoteliers)
Features
4.63
Ease of use
4.38
Value for money
4.38
Support
4.65
Implementation
4.54
Demo
Description
dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile. The integrated data cleaning processes and special artificial intelligence (AI) are used in addition to the application and generate extensive guest knowledge.
The cloud-based SAAS solution is the ideal basis for centralized data management (CDM). dailypoint™ consists of 15 modules and is complemented by the dailypoint™ Marketplace with more than 130 solution partners.
This allows dailypoint™ not only be used for measurable marketing (CRM) and optimal direct sales, it also covers the entire customer journey and thus supports all departments of a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.
dailypoint™ is #realCRM solution for managing customer data in a central profile.
***
dailypoint™ modules at a glance:
- Data Laundry
- Profile Engine
- Booking Manager
- Campaign Manager (CRM)
- Website Connect
- Privacy Dashboard (GDPR handling)
- Voucher System
- Loyalty Program
- Online Reputation Management (ORM)
- Smart WiFi
- Event Calendar
- Guest Information System
- Business Intelligence (reports)
- Basic Sales
- API
Software languages:
Other products by this provider:
dailypoint™ Loyalty Program
| Loyalty Program
dailypoint™ Marketplace
| Integrators
Features
Loyalty Program
-
View all
Customisable point system
Advanced rules
3rd part supplier management
Points Bank
Multi-currency
Branded loyalty program
KPI dashboard
Content management system (CMS)
Price management system
Multi-brand loyalty program
Point redemption catalog for guest
CRM & E-Mailing
-
View all
Data deduplication
Multi-property view
Centralized data warehouse
Customer profiling
HTML WYSIWYG Editor
Guest profile enrichment
Segmented messaging (reservation type, demographics, etc...)
E-mail automation
Custom loyalty program module
Content management system (CMS)
e-reputation management module
Up-sell room upgrades
Up-sell extra services
Flexible user rights & restrictions by employee
KPI dashboard
Drag & drop template Editor
Guest feedback module (comment cards/reviews)
Multilingual (guest facing)
Segmented emailing (reservation type, demographics, etc...)
TripAdvisor Review Collection Partner
Google Review Partner
Pricing
2500.0
€
one time fee
250.0
€
minimum price
Contract length:
2+ years
What's included?
- Two-way Interface to PMS
- Data Cleansing
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support
References (313)
Hotel Tirolerhof Zell am See
The Dolder Grand
The Fontenay
Grand Resort Bad Ragaz
Travel Charme Fürstenhaus Am Achensee
Travel Charme Bergresort Werfenweng
Travel Charme Ifen Hotel Kleinwalsertal
Hotel Bachmair am See
Travel Charme Hotel Gothisches Haus
Integrations (48)
Articles
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Reviews
48 rooms Hotel in Germany
Reviewed On
11/11/2020
Pros
Very clear and user-friendly interface. Guest communication is very centralized and clear. Guests are enthusiastic about the loyalty program. Great support.
Cons
So far no complaints. Also for problems nice and fast support.
Dailypoint replied
Wow! Thank you for your super positive review! We love to hear you like our software and all included applications. And it is great to hear the loyalty program helps you to inprove guest satisfaction even more. Perfect! A big thank you from your dailypoint team
48 rooms Hotel in Germany
Reviewed On
09/11/2020
Pros
With dailypoint it is possible to display many things automatically. The corporate identity can be perfectly reproduced. You get help from the support team without any problems and immediately. They are always at your side with advice and action. Furthermore, the software is perfect to categorize guests and to write to them. Newsletters can be displayed in a nice and uncomplicated way. My target group for the corresponding newsletter can be created easily.
Cons
So far we are completely satisfied with the system and have nothing to complain about.
Dailypoint replied
Wow! Thank you for your super positive feedback! We love to hear you like our software and all included applications as well as our support team! We will forward this feedback right away. A big thank you from your dailypoint team
148 rooms Hotel in Germany
Reviewed On
24/10/2020
Pros
Faster work process, time saving when preparing offers, access from all workstations
Cons
Changing formatting is cumbersome, e.g. creating new lines, spacing is not evenly adjustable, lines slip, whole text parts are quickly deleted
Dailypoint replied
Thanks a lot for your positive review! I just forwarded your feedback on the formatting to our support team. As this is an anonymous review, you can certainly always go back to your Account Manager and get in touch directly. Best regards - your dailypoint team
148 rooms Hotel in Germany
Reviewed On
24/10/2020
Pros
great and innovative communication to the guest. direct newsletter dispatch and thus good accessibility and bookability
Cons
Better internet connection - application often blocks. The formatting could be better.
Dailypoint replied
Thanks a lot for your positive review! We love to hear that we can improve communication and bookability! We are constantly working on improving applications incl. the formatting you mentioned. Feel free to get in touch with your Account Manager directly in case you have any more specific questions. Best regards - your dailypoint team
148 rooms Hotel in Germany
Reviewed On
23/10/2020
Pros
Very nicely designed and easy to use (Booking Manager). I enjoy working with dailypoint very much. Confirmations, offers etc. are sent quickly and easily.
Cons
From time to time the server crashes and you cannot use the program.
Dailypoint replied
Thanks a lot for your positive review! I just wanted to let you know that we only recently amended our server structure to improve the stability. As this is an anonymous review, you can certainly always go back to your Account Manager directly for any questions. Best regards - your dailypoint team
93
/ 100
