Central Data Management with dailypoint™
dailypoint™ 360° – Central Data Management
Verified profile
Munich, Germany
Between 11 and 50
2005
Reviews summary
Likelyhood To Recommend
(based on 26 hoteliers)
Demo
Description
dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile. The integrated data cleaning processes and special artificial intelligence (AI) are used in addition to the application and generate extensive guest knowledge.
The cloud-based SAAS solution is the ideal basis for centralized data management (CDM). dailypoint™ consists of 15 modules and is complemented by the dailypoint™ Marketplace with more than 130 solution partners.
This allows dailypoint™ not only be used for measurable marketing (CRM) and optimal direct sales, it also covers the entire customer journey and thus supports all departments of a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.
dailypoint™ is #realCRM solution for managing customer data in a central profile.
***
dailypoint™ modules at a glance:
- Data Laundry
- Profile Engine
- Booking Manager
- Campaign Manager (CRM)
- Website Connect
- Privacy Dashboard (GDPR handling)
- Voucher System
- Loyalty Program
- Online Reputation Management (ORM)
- Smart WiFi
- Event Calendar
- Guest Information System
- Business Intelligence (reports)
- Basic Sales
- API
Software languages:
Other products by this provider:
dailypoint™ Loyalty Program
| Loyalty Program
dailypoint™ Marketplace
| Integrators
Features
Loyalty Program
-
View all
Customisable point system
Advanced rules
3rd part supplier management
Points Bank
Multi-currency
Branded loyalty program
KPI dashboard
Content management system (CMS)
Price management system
Multi-brand loyalty program
Point redemption catalog for guest
CRM & E-Mailing
-
View all
Data deduplication
Multi-property view
Centralized data warehouse
Customer profiling
HTML WYSIWYG Editor
Guest profile enrichment
Segmented messaging (reservation type, demographics, etc...)
E-mail automation
Custom loyalty program module
Content management system (CMS)
e-reputation management module
Up-sell room upgrades
Up-sell extra services
Flexible user rights & restrictions by employee
KPI dashboard
Drag & drop template Editor
Guest feedback module (comment cards/reviews)
Multilingual (guest facing)
Segmented emailing (reservation type, demographics, etc...)
TripAdvisor Review Collection Partner
Google Review Partner
Pricing
2500.0
€
one time fee
250.0
€
minimum price
Contract length:
2+ years
What's included?
- Two-way Interface to PMS
- Data Cleansing
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support
References (201)
Hotel Tirolerhof Zell am See
The Dolder Grand
The Fontenay
Grand Resort Bad Ragaz
Travel Charme Fürstenhaus Am Achensee
Travel Charme Bergresort Werfenweng
Travel Charme Ifen Hotel Kleinwalsertal
Hotel Bachmair am See
Travel Charme Strandidyll Heringsdorf
Integrations (45)
Articles
.jpg?locale=en)
Reviews
148 rooms Hotel in Germany
Reviewed On
24/10/2020
Pros
Faster work process, time saving when preparing offers, access from all workstations
Cons
Changing formatting is cumbersome, e.g. creating new lines, spacing is not evenly adjustable, lines slip, whole text parts are quickly deleted
148 rooms Hotel in Germany
Reviewed On
24/10/2020
Pros
great and innovative communication to the guest. direct newsletter dispatch and thus good accessibility and bookability
Cons
Better internet connection - application often blocks. The formatting could be better.
148 rooms Hotel in Germany
Reviewed On
23/10/2020
Pros
Very nicely designed and easy to use (Booking Manager). I enjoy working with dailypoint very much. Confirmations, offers etc. are sent quickly and easily.
Cons
From time to time the server crashes and you cannot use the program.
180 rooms Hotel in Switzerland
Reviewed On
20/10/2020
Pros
The weighted allocation of interests is a great way to better assess the interests of our guests and to address the different target groups individually.
Cons
The setup took very long (more than 1 year). The support and the flow of information were unfortunately not satisfactory at the beginning. There were problems with the implementation of the two-way interface between our PMS and DailyPoint. Since the completion of the implementation, the support is very good and the communication is uncomplicated and fast.
Dailypoint replied
Hi, great to read, that you create interests automatically and use machine learning to get deep customer insights. There are not many hotels who knows how to leverage from data so I am glad that you do it, congratulations! On the other side I am sorry that the implementation took so long. Please get back to me and let us discuss the reasons. I want to learn from you to make sure others benefit from your experience and we get better. Interfaces are so different from PMS to PMS. Some are bullet-proof, others are super old and some are just not really ready to use. Only a few are very stable and fullfill modern requirements. Especially 2-way PMS integrations are very critical. Though I am glad that finally it works. Kind regards, Michael Toedt
78 rooms Hotel in Switzerland
Reviewed On
15/10/2020
Pros
Good customer segmentation, Simple and user-friendly program, Good newsletter tool
Cons
The integration to the PMS, sometimes the data is still transmitted incorrectly or not completely
Dailypoint replied
Thanks a lot for your positive feedback. When it comes to interfaces we have to work with different providers. Interfaces are so different from PMS to PMS. Some are bullet-proof, Others are super old and some are just not really ready to use. Only a few are very stable and fullfill modern requirements. So we always make the best of what we get. Please do not hesitate to get in touch with your Account Manager in case you have any more feedback and questions. Thanks again - your dailypoint team
92
/ 100
