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dailypoint™ 360° – Central Data Management

Verified profile

Munich, Germany

Between 11 and 50

2005

Central Data Management with dailypoint™

Reviews summary

100 %
Likelyhood To Recommend
(based on 29 hoteliers)
Features
4.63
Ease of use
4.38
Value for money
4.38
Support
4.65
Implementation
4.54
See all reviews

Demo

Description

dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile. The integrated data cleaning processes and special artificial intelligence (AI) are used in addition to the application and generate extensive guest knowledge.

The cloud-based SAAS solution is the ideal basis for centralized data management (CDM). dailypoint™ consists of 15 modules and is complemented by the dailypoint™ Marketplace with more than 130 solution partners. 

This allows dailypoint™ not only be used for measurable marketing (CRM) and optimal direct sales, it also covers the entire customer journey and thus supports all departments of a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.

dailypoint™ is #realCRM solution for managing customer data in a central profile. 

***

dailypoint™ modules at a glance:

  • Data Laundry
  • Profile Engine 
  • Booking Manager
  • Campaign Manager (CRM) 
  • Website Connect
  • Privacy Dashboard (GDPR handling)
  • Voucher System
  • Loyalty Program
  • Online Reputation Management (ORM)
  • Smart WiFi
  • Event Calendar
  • Guest Information System
  • Business Intelligence (reports)
  • Basic Sales
  • API

Software languages:

Features

Loyalty Program
- View all

Customisable point system

Advanced rules

3rd part supplier management

Points Bank

Multi-currency

Branded loyalty program

KPI dashboard

Content management system (CMS)

Price management system

Multi-brand loyalty program

Point redemption catalog for guest

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Pricing

2500.0
one time fee
250.0 € minimum price
Contract length: 2+ years
What's included?

- Two-way Interface to PMS

- Data Cleansing

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (48)

Reviews

180 rooms Hotel in Switzerland

Multi-property hotel
Marketing & Sales
Reviewed On
20/10/2020
Pros

The weighted allocation of interests is a great way to better assess the interests of our guests and to address the different target groups individually.

Cons

The setup took very long (more than 1 year). The support and the flow of information were unfortunately not satisfactory at the beginning. There were problems with the implementation of the two-way interface between our PMS and DailyPoint. Since the completion of the implementation, the support is very good and the communication is uncomplicated and fast.

Features
4.0
Ease of use
3.5
Value for money
3.5
Support
4.5
Implementation
2.5
Dailypoint replied
20-10-2020

Hi, great to read, that you create interests automatically and use machine learning to get deep customer insights. There are not many hotels who knows how to leverage from data so I am glad that you do it, congratulations! On the other side I am sorry that the implementation took so long. Please get back to me and let us discuss the reasons. I want to learn from you to make sure others benefit from your experience and we get better. Interfaces are so different from PMS to PMS. Some are bullet-proof, others are super old and some are just not really ready to use. Only a few are very stable and fullfill modern requirements. Especially 2-way PMS integrations are very critical. Though I am glad that finally it works. Kind regards, Michael Toedt

78 rooms Hotel in Switzerland

hotel
Marketing & Sales
Reviewed On
15/10/2020
Pros

Good customer segmentation, Simple and user-friendly program, Good newsletter tool

Cons

The integration to the PMS, sometimes the data is still transmitted incorrectly or not completely

Original review translated from german
Features
4.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Dailypoint replied
20-10-2020

Thanks a lot for your positive feedback. When it comes to interfaces we have to work with different providers. Interfaces are so different from PMS to PMS. Some are bullet-proof, Others are super old and some are just not really ready to use. Only a few are very stable and fullfill modern requirements. So we always make the best of what we get. Please do not hesitate to get in touch with your Account Manager in case you have any more feedback and questions. Thanks again - your dailypoint team

104 rooms Hotel in Switzerland

Independent hotel
Revenue & e-Commerce
Reviewed On
14/10/2020
Pros

Customer service very good, even without an appointment. Mrs. Einicke took a lot of time to explain everything patiently.

Cons

I cannot judge price/performance because I have no insight into the costs.

Original review translated from german
Features
5.0
Ease of use
4.0
Value for money
3.5
Support
5.0
Implementation
5.0
Dailypoint replied
20-10-2020

Thanks a lot for your positive feedback. We are happy to hear you liked the service provided by Mrs. Einicke and will forward your feedback to her. Best regards from Munich

156 rooms Hotel in Germany

Chain hotel
Marketing & Sales
Reviewed On
14/10/2020
Pros

Competent & helpful customer service/care/training Comprehensive data management Central guest profile Flexibility & fast implementation of new functions

Cons

More flexibility & clarity when creating target groups Performance/Speed Easier usability when creating campaigns/automation Consolidation of campaigns Set up & dispatch of communications -> no switches to external systems necessary

Original review translated from german
Features
4.0
Ease of use
3.5
Value for money
3.5
Support
4.5
Implementation
3.5
Dailypoint replied
23-10-2020

Thank you very much for your review! We would love to get back to you on your feedback. Feel free to contact your account manager for additional information and training on how to set up target groups and campaigns. There is certainly a way we can support you. Thanks a lot your dailypoint team

84 rooms Hotel in Austria

Independent hotel
Owner
Reviewed On
12/10/2020
Pros

There is certainly no better product on the market! A lot of possibilities and information.

Cons

Actually, dailypoint can do too much. You need a lot of practice to go into the depths of the program.

Original review translated from german
Features
4.5
Ease of use
3.5
Value for money
4.0
Support
5.0
Implementation
4.5
Dailypoint replied
20-10-2020

Thanks a lot for your positive review and feedback! We are happy to hear you like our services. We provide many different applications and we are proud to be able to offer a solution for various purposes. In order to streamline the apps a bit more we amended the navigation of dailypoint in our latest update. You can now find the matching app much more easily. If there ary any issues, please feel free to contact our support team. Thanks once again and kind regards.