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dailypoint™ 360° – Central Data Management

Verified profile

Munich, Germany

Between 11 and 50

2005

Central Data Management with dailypoint™

Reviews summary

100 %
Likelyhood To Recommend
(based on 29 hoteliers)
Features
4.63
Ease of use
4.38
Value for money
4.38
Support
4.65
Implementation
4.54
See all reviews

Demo

Description

dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile. The integrated data cleaning processes and special artificial intelligence (AI) are used in addition to the application and generate extensive guest knowledge.

The cloud-based SAAS solution is the ideal basis for centralized data management (CDM). dailypoint™ consists of 15 modules and is complemented by the dailypoint™ Marketplace with more than 130 solution partners. 

This allows dailypoint™ not only be used for measurable marketing (CRM) and optimal direct sales, it also covers the entire customer journey and thus supports all departments of a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.

dailypoint™ is #realCRM solution for managing customer data in a central profile. 

***

dailypoint™ modules at a glance:

  • Data Laundry
  • Profile Engine 
  • Booking Manager
  • Campaign Manager (CRM) 
  • Website Connect
  • Privacy Dashboard (GDPR handling)
  • Voucher System
  • Loyalty Program
  • Online Reputation Management (ORM)
  • Smart WiFi
  • Event Calendar
  • Guest Information System
  • Business Intelligence (reports)
  • Basic Sales
  • API

Software languages:

Features

Loyalty Program
- View all

Customisable point system

Advanced rules

3rd part supplier management

Points Bank

Multi-currency

Branded loyalty program

KPI dashboard

Content management system (CMS)

Price management system

Multi-brand loyalty program

Point redemption catalog for guest

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Pricing

2500.0
one time fee
250.0 € minimum price
Contract length: 2+ years
What's included?

- Two-way Interface to PMS

- Data Cleansing

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (48)

Reviews

rooms Hotel in Austria

Chain hotel
Marketing & Sales
Reviewed On
30/09/2020
Pros

- Usability friendly - company profits from system developments quarterly

Cons

Nothing to add

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
3.5
Implementation
4.5
Dailypoint replied
20-10-2020

Thanks a lot for your positive review! We are happy to hear you like our product and we it is a pleasure for us to work with you and your team. Greetings from Munich - the dailypoint team

71 rooms Hotel in Austria

Multi-property hotel
Marketing & Sales
Reviewed On
30/09/2020
Pros

The overall view and 1000 possibilities that are supporting me perfect at my daily work.

Cons

No problems. Sometimes figuring out things, at first sight, is a little bit tricky.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Dailypoint replied
01-10-2020

Thanks a lot for your positive feedback! We are happy to reveive detailled feedback on where we can improve things as we´d love to smoothen processes for our clients. Feel free to get back to your Account Manager if you would like to share examples. Best regards – your dailypoint team

140 rooms Hotel in Germany

Independent hotel
Owner
Reviewed On
30/09/2020
Pros

We never had so much control over our guest data. Before using dailypoint we had no idea what we can do with it and the true value of it. It was and still is mindblowing. dailypoint became the core of our digitization strategy. It kick-started not only our marketing and sales efforts but also our operations tremendously. We decided to work with dailypoint because of their data laundry module - it has the most sophisticated data purge capabilities in the hospitality industry. Another reason was the number of modules that they offer on top of the central data management platform. We use campaign management, booking manager for our confirmations and proposals, website connect, quality management, and event calendar. But they also offer a loyalty program, business intelligence, and I guess even more. For us, it was also important to have a central system that already offers a lot of integrations with other solutions in our industry. Since our PMS (Oracle OPERA) is the leading system in our daily business, we wanted a platform that offers the best integration with it, so, our team members don't have to switch applications. Today, we are very happy to work with dailypoint.

Cons

If anything, maybe you could improve the design of the user interface a little bit. But it's not that important.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Dailypoint replied
01-10-2020

Thanks a lot for your positive review! We are happy to read your great feedback. I just forwarded your feedback on the design to the relevant team members. Thanks once again and best regards - your dailypoint team

97 rooms Hotel in Germany

Independent hotel
General Manager
Reviewed On
27/09/2020
Pros

- Clarity - very good navigation - easy handling - personal, extremely competent support

Cons

From our point of view, updates should be done during the night and a certain basic support on the weekend should be included.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
4.5
Support
5.0
Implementation
4.5
Dailypoint replied
01-10-2020

Thanks a lot for your positive feedback! I just forwarded your suggestions to our Support Team. So thanks once again and feel free to also get in touch with your Account Manager in case you have any questions. Best regards – your dailypoint team

290 rooms Hotel in Austria

Multi-property hotel
Owner
Reviewed On
25/09/2020
Pros

The booking manager helps us communicate with guests and prospect clients in a rapid and highly professional manner. Address cleansing improves data quality considerably. Emailing system lets us send out our monthly newsletter with a valuable reporting tool and easy to use content & layout editor. All layers are well connected and integrated with our Opera PMS.

Cons

The exporting function could be improved to be able to better analyze historic guest behavior and to filter any data more freely.

Features
5.0
Ease of use
5.0
Value for money
4.5
Support
5.0
Implementation
5.0
Dailypoint replied
08-10-2020

Thanks a lot for your positive review! I just forwarded your feedback on the analyzes to our support team. As this is an anonymous review, you can certainly always go back to your Account Manager directly. And we are of course happy to check the export function again, how we can make it even better! Best regards - your dailypoint team