📅 Manage your software costs & contracts over the next 30 days. Get started for FREE

dailypoint™ 360° – Central Data Management

Verified profile

Munich, Germany

Between 11 and 50

2005

Central Data Management with dailypoint™

Reviews summary

100 %
Likelyhood To Recommend
(based on 29 hoteliers)
Features
4.63
Ease of use
4.38
Value for money
4.38
Support
4.65
Implementation
4.54
See all reviews

Demo

Description

dailypoint™ is the leading #abovePMS solution for individual hotels and hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or Wi-Fi and creates a central and consolidated guest profile. The integrated data cleaning processes and special artificial intelligence (AI) are used in addition to the application and generate extensive guest knowledge.

The cloud-based SAAS solution is the ideal basis for centralized data management (CDM). dailypoint™ consists of 15 modules and is complemented by the dailypoint™ Marketplace with more than 130 solution partners. 

This allows dailypoint™ not only be used for measurable marketing (CRM) and optimal direct sales, it also covers the entire customer journey and thus supports all departments of a hotel. The integrated Privacy Dashboard is also the central element for the technical implementation of the GDPR.

dailypoint™ is #realCRM solution for managing customer data in a central profile. 

***

dailypoint™ modules at a glance:

  • Data Laundry
  • Profile Engine 
  • Booking Manager
  • Campaign Manager (CRM) 
  • Website Connect
  • Privacy Dashboard (GDPR handling)
  • Voucher System
  • Loyalty Program
  • Online Reputation Management (ORM)
  • Smart WiFi
  • Event Calendar
  • Guest Information System
  • Business Intelligence (reports)
  • Basic Sales
  • API

Software languages:

Features

Loyalty Program
- View all

Customisable point system

Advanced rules

3rd part supplier management

Points Bank

Multi-currency

Branded loyalty program

KPI dashboard

Content management system (CMS)

Price management system

Multi-brand loyalty program

Point redemption catalog for guest

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Pricing

2500.0
one time fee
250.0 € minimum price
Contract length: 2+ years
What's included?

- Two-way Interface to PMS

- Data Cleansing

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (48)

Reviews

197 rooms Hotel in Austria

Independent hotel
Operations Manager
Reviewed On
25/09/2020
Pros

Many features and many possibilities. A great way to get "neat" data.

Cons

Due to the many possibilities, some functions are not always self-explanatory, but the support is always at your disposal.

Original review translated from german
Features
5.0
Ease of use
3.5
Value for money
5.0
Support
4.0
Implementation
4.0
Dailypoint replied
01-10-2020

Thanks a lot for your positive feedback! We are happy to reveive detailled feedback on where we can improve things as we´d love to smoothen processes for our clients. Great to hear our support team is assisting you in these cases. They of course also forward feedback to our development team for future amends. So thanks once again and feel free to also get in touch with your Account Manager in case you have any questions. Best regards – your dailypoint team

100 rooms in Germany

Independent hotel
Consultant
Reviewed On
25/09/2020
Pros

A lot of tools and functions to improve customer loyalty. You can create a central guest profile with all relevant information and this is very important for good guest communication. Central profile -> base for my hotel communication -> more (direct) bookings & revenue, better guest loyalty!

Cons

You have a lot of tools so it takes time to set up everything and learn how to use the tools and modules.

Features
4.5
Ease of use
4.5
Value for money
5.0
Support
5.0
Implementation
5.0
Dailypoint replied
01-10-2020

Thanks a lot for your positive review! We constantly work on streamlining processes and our support team is always here to help when there are any questions popping up. So feel free to contact us any time! Best regards - your dailypoint team

79 rooms Hotel in Austria

Independent hotel
General Manager
Reviewed On
25/09/2020
Pros

I think it's great that we can stay in touch with our guests by offering creative solutions. This results in even better customer loyalty and clean communication with the guest.

Cons

The interface to our PMS can not transfer all data at the registration form and the cooperation with the interface is not quite clean.

Features
3.5
Ease of use
3.0
Value for money
3.5
Support
5.0
Implementation
3.5
Dailypoint replied
08-10-2020

Thanks a lot for your positive feedback. When it comes to interfaces we have to work with different providers. Interfaces are so different from PMS to PMS. Some are bullet-proof, Others are super old and some are just not really ready to use. Only a few are very stable and fullfill modern requirements. So we always make the best of what we get. Please do not hesitate to get in touch with your Account Manager in case you have any more feedback and questions. Thanks again - your dailypoint team

81 rooms Hotel in Austria

Marketing & Sales
Reviewed On
25/09/2020
Pros

We have been working together for more than 15 years and the system helps us to increase our workload even more, although there is almost no room left. The new user interface and the different languages ​​make the system simple and understandable, although it does take a little analytical thinking to understand the system. However, this can be learned and the training courses, workshops and camps offered support to the user again and again. The support works good and questions are always answered quickly. The account manager is very helpful, has an overview of the collaboration and indicates when there are problems or improvements can be made. The annual marketing audit is a good way to reflect on the collaboration. The modular structure makes it possible to adapt the system to your own needs and you don't have to buy anything that you don't need. There are always interesting newsletters or tips and in the marketplace you will find an offer for almost everything. By accessing the hotel software and other software interfaces, the system becomes a repository for our own important data, so that it is not laboriously collected in many different systems and then brought together. With this system you get interesting information about the different guest segments and you can immediately see which guests are most important and best for the company and these can then be addressed specifically. The principle of the watering can is not given here, but rather a precise selection that is crowned with success. It is a great help to send newsletters and mailings as needed on time and to the guests we want to reach. The importance of clean data was recognized early on and the understanding of the user was aroused. All customers who use this system benefit from it and are always one step ahead of the market. Impulses and suggestions from customers are taken up and you are at eye level. The development of this system goes on almost automatically and is always up to date. We believe that the system is constantly being improved and reworked where it is necessary.

Cons

We can say nothing against this system, it is a good addition for our success!

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Dailypoint replied
01-10-2020

Wow - Thanks a lot for your positive and detailled feedback! The team was very happy to read about it! Best regards – your dailypoint team

100 rooms Hotel in Switzerland

Multi-property hotel
Operations Manager
Reviewed On
24/09/2020
Pros

dailypoint allows us to gather all customer data from all our different hotel operating systems such as MEWS, aleno, TAC, etc. It helps us to make efficient marketing and personalize the customer journey. The transition through all entities is easy and joyful. All talents at dailypoint are extremely knowledgeable and having dailypoint as a partner is an asset.

Cons

In general, its an amazing product and the customer service is outstanding. During the onboarding you need to design the templates and enter the colour codes on a word, it would be helpful to create an online designer to directly see the colour combinations.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Dailypoint replied
01-10-2020

Thanks a lot for your positive review! I just forwarded your feedback on the set-up to our set-up team for them to take a look at. Best regards - your dailypoint team