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DialogShift AI Chatbot

Verified profile

Berlin, Germany

Between 1 and 10

2018

AI Chatbots & Live Chat for Hospitality

Reviews summary

100 %
Likelyhood To Recommend
(based on 2 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
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Demo

Description

Our award-winning chatbots based on machine learning answer multiple guests 24/7/365 on multiple channels in more than 100 languages at the same time. This way DialogShift can help you avoid 8 in every 10 repetitive inquiries, saving time and bringing more engaged travelers into your booking engine.

We also help hotels to sustainably increase their direct bookings and reduce commissions. Our customized chatbots are made for driving engagement and conversion. Every third person that is engaging with your DialogShift chatbot ends up booking a stay. 🤩

✨ Winner of the Best Travel Technology Award 2020 ✨

Software languages:

Features

Instant Guest Messaging
- View all

Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Website Chat & Chatbots
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Live chat

Bot builder (template answers)

Messaging & response automation

Guest profile enrichment

SMS integration

FAQ responses

Chatbot to take reservation (booking engine integration)

Facebook Messenger integration

Multilingual (guest facing)

Pricing

189.0
per property/month
189.0 € minimum price
Contract length: Non-binding
Free trial, Setup fee
What's included?
  • Award-winning AI Chatbot for 100 FAQs

  • 109 languages & auto-translation in the live chat backend

  • Booking Engine Integration

  • Channels: Website Chat, Facebook Messenger, Code2Order, WhatsApp (additional fees), Mobile Web Chat

  • Intelligent handover to staff (Live Chat)

  • Curated Quick Reply Buttons for max. conversion

  • Full-service setup

  • Multi-Property & team collaboration functionalities

  • Intelligent message routing

  • Statistics dashboard & reporting

    ✨ 60 days money back guarantee ✨
99.0
per property/month
99.0 € minimum price
Contract length: Non-binding
Free trial
What's included?
  • AI Chatbot for 10 FAQs

  • 2 languages

  • Booking Engine Integration

  • Channels: Website Chat, Code2Order, Mobile Web Chat

  • Live Chat (2 seats)

  • Statistics dashboard & reporting

    ✨ Free trial for 1 month ✨

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (11)

Reviews

54 rooms Hotel in Czechia

Owner
Reviewed On
17/11/2020
Pros

We've been using the Chat from Dialogshift for more than a year now and are still enthusiastic. The chat is very well received by our guests with positive feedback without exception. The Chatbot relieves our reception and answers in the meantime already more than 80% of the inquiries automatically, which is a mad service for the guest. We consider the chat to be a modern means of communication that should not be missing on any website. The Chat of Dialogshift is our absolute favorite.

Cons

Nothing ....... since desired changes are always implemented very promptly.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0