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Digital Guest Directory (Gastfreund)

Verified profile

Kempten (Allgäu), Deutschland

Between 51 and 100

2013

Connect with your guests anytime. Digitalise your room folders.

Reviews summary

100 %
Likelyhood To Recommend
(based on 4 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
See all reviews

Description

Hygienic. Simple. Practical. Provide your guests with a Digital Guest Directory!

Digitalise your conventional room folders and inspire your guests: Your Digital Guest Directory is a true multi-talent and supports you at all times: it informs, communicates and sells. You can reach your guests at any time with your information and offers - on their own smartphones and tablets. Furthermore, you simplify communication with your guests, improve your service, increase your revenue and relieve your staff!

Your advantages:

  • bundles information from A to Z and travel guides for the region
  • promotes offers & services and offers online bookability
  • enables you to send chat messages and push notifications
  • increases the personal feedback of the guests
  • boosts your in-house sales
  • improves your service
  • digitizes and optimizes internal work processes
  • reduces the workload of your staff
  • environmentally friendly and sustainable
  • available as the native Guestfriend App, as your own Hotel App or as Progressive Web App (PWA) – ready-to-use on every internet-capable device, without any download.
  • on request: additional tablets or touch screen kiosk on site
  • simple online editorial system

Further functions and information can be found here: www.guestfriend.com

Software languages:

Features

Mobile Apps & Web Apps
- View all

Integrated payment processing

iOS/Android app

Web application (PWA)

Usage analytics dashboard

Branded app

Content management system (CMS)

Hotel directory (information & services)

Online registration form

Room service ordering

In-stay feedback (for internal use)

Book internal services (e.g: restaurant, spa...)

Chat with front desk

Interactive map (city guide)

Alarm clock

Self check-in/mobile key (3rd party lock supplier)

Weather

News (digital newspapers)

Push notifications

Wifi landing page

Travel information

View bill & self check out

TV control (Chromecast on TV)

Loyalty program module

Room control (lights, temperature, sound)

Multi-currency

Multilingual (guest-facing)

TripAdvisor Review Collection Partner

Housekeeping requests

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (7)

Reviews

3 rooms B&B / Inn in Austria

Chain hotel
Owner
Reviewed On
17/11/2020
Pros

Great support in setting up the digital guest directory, easy implementation, simple maintenance, great support, friendly staff, right dose of support, really great cooperation!

Cons

there are NO disadvantages! I can really warmly recommend Gastfreund!

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Gastfreund GmbH replied
24-11-2020

Herzlichen Dank für das super Feedback und die tolle Zusammenarbeit! Das freut uns wirklich sehr. Viele Grüße, Ihr Gastfeund-Team

35 rooms Apartment Hotel in Austria

Independent hotel
General Manager
Reviewed On
19/02/2020
Pros

Very innovative product, easy to use backend, good customer support

Cons

Actually we are very satisfied with everything and cannot report anything negative about Gastfreund.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
Gastfreund GmbH replied
28-09-2020

Vielen Dank für das super Feedback und die gute Zusammenarbeit! 🖤