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Digital Guest Directory (Gastfreund)

Verified profile

Kempten (Allgäu), Deutschland

Between 51 and 100

2013

Digital Guest Directory for mobile devices: Information an offers in one place.

Reviews summary

100 %
Likelyhood To Recommend
(based on 2 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
See all reviews

Description

Digitize your conventional guest directory and inspire your guests: Your Digital Guest Directory gives your guests information about their stay and promotes your offers and services. It accompanies your personal guest service — at any time: Guests can use your Digital Guest Directory on their own device or on shared tablets. In addition, useful features — such as sending push messages on your guests’ mobile devices or booking forms — enhance your interaction with your guests.

The Digital Guest Directory improves your service, increases your sales and decrease your staff’s workload!

Summary:

  • bundles information from A to Z
  •  enables you to send push notifications
  •  increases your in-house sales
  •  improves your service
  • decreases your staff’s workload
  • available as the native Guestfriend App, as your very own Hotel App or as Progressive Web App (PWA) – ready-to-use on every internet-capable device, without any download.
  • simple online editorial system

Software languages:

Features

Mobile Apps & Web Apps
- View all

Integrated payment processing

iOS/Android app

Web application (PWA)

Usage analytics dashboard

Branded app

Content management system (CMS)

Hotel directory (information & services)

Online registration form

Room service ordering

In-stay feedback (for internal use)

Book internal services (e.g: restaurant, spa...)

Chat with front desk

Interactive map (city guide)

Alarm clock

Self check-in/mobile key (3rd party lock supplier)

Weather

News (digital newspapers)

Push notifications

Wifi landing page

Travel information

View bill & self check out

TV control (Chromecast on TV)

Loyalty program module

Room control (lights, temperature, sound)

Multi-currency

Multilingual (guest-facing)

TripAdvisor Review Collection Partner

Housekeeping requests

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Reviews (1)

35 rooms Apartment Hotel in Austria

Independent hotel
General Manager
Reviewed On
19/02/2020
Pros

Very innovative product, easy to use backend, good customer support

Cons

Actually we are very satisfied with everything and cannot report anything negative about Gastfreund.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0