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Experience Hotel

Verified profile

Paris

Between 11 and 50

2013

Understand. optimise. Retain guests.

Reviews summary

100 %
Likelyhood To Recommend
(based on 2 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
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Demo

Description

Experience Hotel is a Guest Relationship Management tool that is built to generate additional revenue for hotels. Understand guest needs, optimize service and deliver great experiences.

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

CRM & E-Mailing
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Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (16)

Reviews (1)

30 rooms Hotel in France

General Manager
Reviewed On
10/07/2019
Pros

Easy implementation with the PMS Medialog. A team that is professional with excellent follow-up. The check in on the tablet is a real plus! An easy and simple extranet

Cons

The addition of photos on the thank you or customer feedback emails. The configuration requires a short adaptation time. ;)

Original review translated from french
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0