Understand. optimise. Retain guests.
Experience Hotel
Verified profile
Paris
Between 11 and 50
2013
Reviews summary
Likelyhood To Recommend
(based on 5 hoteliers)
Demo
Description
Experience Hotel is a Guest Relationship Management tool that is built to generate additional revenue for hotels. Understand guest needs, optimize service and deliver great experiences.
Software languages:
Features
E-Reputation & Feedback
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View all
Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)
Review sentiment analysis
Manager app
Workflow Management
Extensive real-time review statistics
Competitive comparison
Case Management
In app response
Custom alerts
Flexible user rights & restrictions by employee
Review widget & certificate on your website
Task manager (assign by individual, department or custom group)
Customisable guest surveys
Automated email review invitations
Automated SMS review invitations
TripAdvisor Review Collection Partner
Google Review Partner
Review feed (XML) integration in your website
Multi-property view
KPI dashboard
AI based improvement recommendations
CRM & E-Mailing
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View all
Data deduplication
Multi-property view
Centralized data warehouse
Customer profiling
HTML WYSIWYG Editor
Guest profile enrichment
Segmented messaging (reservation type, demographics, etc...)
E-mail automation
Custom loyalty program module
Content management system (CMS)
e-reputation management module
Up-sell room upgrades
Up-sell extra services
Flexible user rights & restrictions by employee
KPI dashboard
Drag & drop template Editor
Guest feedback module (comment cards/reviews)
Multilingual (guest facing)
Segmented emailing (reservation type, demographics, etc...)
TripAdvisor Review Collection Partner
Google Review Partner
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support
References (18)
Integrations (16)
Reviews
10 rooms Hotel in France
Reviewed On
27/10/2020
Pros
Very nice, easy to use, and graphically perfect. A real change in prestay communication, which becomes customizable to the hotel and the client.
Cons
Perhaps a customer response service by phone, to speed up the implementation of the tool instead of waiting for an email response.
31 rooms Hotel in France
Reviewed On
21/10/2020
Pros
It is an easy to use product with many features. A real plus in the relationship with our customers, loyalty building, sending newsletters, etc.
Cons
no negative points because the team is attentive to our needs so if we have suggestions, they never fall on deaf ears!
29 rooms Hotel in France
Reviewed On
21/10/2020
Pros
Perfectly meets our specifications to help us in the management of our customer relations. Very good listening and understanding of the team when difficulty arises and good reactivity of the team when it comes to making changes.
Cons
It is possible to find cheaper elsewhere! We are often solicited and we wonder... but with what guarantee of service?
30 rooms Hotel in France
Reviewed On
10/07/2019
Pros
Easy implementation with the PMS Medialog. A team that is professional with excellent follow-up. The check in on the tablet is a real plus! An easy and simple extranet
Cons
The addition of photos on the thank you or customer feedback emails. The configuration requires a short adaptation time. ;)
80
/ 100
Screenshots
