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Feedback Management (KePSLA)

Between 1 and 10

2014

Enhance customer experience with real-time feedback collection

Reviews summary

Description

Gather valuable insights about your guest’s experience with our powerful and customizable survey solution to deliver better satisfaction.

  • Onsite & Offsite Surveys: Create target specific surveys for Tablets, Mobiles or Emails to engage guests while they are in-house or post check-out using our easy to use feedback management tool. Provide guests with simplified user experience and achieve higher survey participation rate.
  • Configurable Questions and Answers: Choose questions and answer methods from our hospitality specific libraries and customize the same or simply create an entire new survey to match your requirements with our feedback management tool. Define your own terminologies to add uniqueness and build creative content.
  • Sentiment Score Tagging: Define a survey score at multiple levels by tagging Questions/ Sub-Questions to Department, Key Performance Indicators and even to the Keywords to obtain a holistic yet well analysed sentiment rating with our user friendly feedback management tool.
  • Integrated Templates for TripAdvisor and others: Increase review volumes and boost ratings on TripAdvisor through our integrated templates. Toggle between surveys to target review generation on various sites and improvise distribution and visibility.
  • Publish and Market Reviews: Use our inbuilt marketing connector to publish your surveys on own website or create google feeds for optimizing search engine ranking. Flash guest feedbacks on social media sites and grow your community and followers.
  • Set Real-Time Alerts on Negative Scores: Feedback management helps receive alerts and notification on set level of scores and identify dissatisfied customers at early levels to enable service recoveries and prompt actions to be taken for customer retention.

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