📅 Manage your software costs & contracts over the next 30 days. Get started for FREE

Fidelio Suite8 (Oracle)

Verified profile

Munich

Over 200

Delivering Superior Guest Service

Reviews summary

76 %
Likelyhood To Recommend
(based on 17 hoteliers)
Features
4.0
Ease of use
4.33
Value for money
3.67
Support
2.67
Implementation
4.0
See all reviews

Description

Oracle Hospitality's Fidelio Suite 8 property management system combines all hotel processes into a single software solution. From reservations to housekeeping, from restaurant to sales and marketing, this software suite supports all areas of your hotel while focusing on your most valuable asset: your guest.

Software languages:

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (50)

Reviews

90 rooms B&B / Inn in Poland

Independent hotel
Owner
Reviewed On
05/08/2020
Pros

Fidelio is a comprehensive solution for anyone looking for a better management of the reservations and data gathering. If you configure all the reports correctly at the beginning you will make your job easier and more effective.

Cons

Sometimes the support actions are expensive for any little change in the system that you would like to make ad hoc.

Features
4.0
Ease of use
4.0
Value for money
3.0
Support
2.0
Implementation
4.0

78 rooms Hotel in Austria

Independent hotel
Marketing & Sales
Reviewed On
20/02/2020
Pros

user-friendly, simple and logically structured, reporting is flawless

Cons

sometimes very slow and vulnerable; you often fall out of the system; no cloudbased SW solution in sight - too bad

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

35 rooms Hotel in Austria

Independent hotel
Marketing & Sales
Reviewed On
19/02/2020
Pros

Compared to other PMS, Fidelio doesn't really have many advantages, it is extensible.

Cons

Has no interface to many systems, mailing queries too inaccurate, etc

Original review translated from german
Features
3.0
Ease of use
4.0
Value for money
3.0
Support
1.0
Implementation
3.0