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Global Account Viewer (MICEview)

Verified profile

Düsseldorf, Deutschland

Between 100 and 200

2010

The MICE Key Account Management tool for National and Global Sales Offices.

Reviews summary

Description

The Global Account Viewer provides access to the entire event database from single or multiple destinations, while analysing the MICE potential of worldwide companies, key accounts, their booking patterns, trends and market developments. The tool allows to drill-down to Master and Single Accounts, shows their booking behaviour, trends, event details as well as the account shares per hotel/ hotel chain, competition set and the overall market. Moreover, the Global Account Viewer identifies the hotels’ Top Opportunities and Top Supporters.

MICEview‘s Global Account Viewer services for you:

  • A global event database with various filters and explore options – design your own statistics, choose and compare your time periods of interest
  • Assignment and selection of Key Accounts by account handler
  • Free access to entire past event data of your selected destination (up to 9 years of historical MICE data in some destinations)
  • Overview of Top Opportunities and Top Supporters
  • Excel export of your selected event data
  • PDF export of your selected statistics, dashboards and reports
  • Individual kick-off training for each new MICEview partner (interdivisional) 
  • Access to MICEview's online training platform including video tutorials, monthly training webinars, handbooks and FAQ

This tool is particularly suitable for:

  • National/ Global Sales
  • Meetings & Events
  • General Management
  • Business Development

Software languages:

Features

Analytics & Business Intelligence
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Revenue forecasting & budgeting

Custom dashboard

Flexible user rights & restrictions by employee

Multi-property view

Corporate accounts sales & commission tracking

Online travel agents sales & commission tracking

Team collaboration Tools

Year-to-year comparison of all major data sets

Predefined & custom alerts

Custom reporting

Competition comparison (e-reputation)

Website performance tracking

Social media monitoring

KPI dashboard

Events & Meetings Business Intelligence
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KPI dashboard

Meeting room occupancy

Demand calendar

Performance/business overview

Lead time analysis

Demand pace analysis

Dynamic package pricing

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support