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Guest Experience Automation (ReviewPro)

Verified profile

Barcelona

2008

Provide just-in-time information at any stage of the guest journey

Demo

Description

Guest Experience Automation™ empowers hotels to react immediately to inbound guest enquiries and provide automated outbound communication at key stages of the guest journey. Contact your guests at key stages of their journey to ensure that both you and the guest get the information needed to exceed their expectations. Create segmented, automated communications and reach them according to their preferred channel – WhatsApp, SMS, email etc.

Receive and respond to real-time messages from different messaging services all on one same platform. Make it easy and convenient for guests to message your hotel allows you to control the conversation better. Allow your chatbot to filter the simple and recurring questions and free up time in your contact centres or front desk.  

The pre-trained chatbot is immediately ready for use, as it has already been fed with more than 1000 hotel related questions. Thanks to a positive network effect, all linguistic improvements will benefit all clients. The chatbot can be completely customized to fit your brand: you decide what inquiries are handled or the tone of voice of your chatbot. 

Thanks to a built-in Auto Case Management system you can make sure all incoming guest request will be rightly handled. Add escalation rules to ensure management gets notified about any overdue cases. Deliver remarkable guest experiences by leveraging our chatbot and automation tools and get your guest the right information then and there when they need it.

Software languages:

Features

Instant Guest Messaging
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Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Website Chat & Chatbots
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Live chat

Bot builder (template answers)

Messaging & response automation

Guest profile enrichment

SMS integration

FAQ responses

Chatbot to take reservation (booking engine integration)

Facebook Messenger integration

Multilingual (guest facing)

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (45)