Guest Messaging (TrustYou)
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Instant messaging to improve the guest experience
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TrustYou uses many popular communication methods. Engage with your guests via these channels to keep guests informed, manage guest expectations, and offer upgrades.

Manage and monetize the check-in process more efficiently with pre-stay surveys that include guest preferences and room upgrade possibilities. Continue to receive feedback on-site and post-stay with TrustYou’s guest survey features.

Schedule outreach messages or one-time broadcast messages in order to stay in touch with your guests while on-site. Respond to incoming messages faster with saved templates.

Assign multiple guest conversations directly to staff members. Staff members get notified and can efficiently manage through one shared inbox, ensuring guest issues are resolved in less time.

While helping a guest, view past conversations, internal staff notes, and guest preferences to better understand their needs. With the addition of your guest’s phone number, the guest profile can be linked to social profiles, allowing your hotel to further nurture guest loyalty.

Increase guest survey response rates by requesting feedback via the channels your guest most often uses. Better understand the guest experience with insightful analysis on survey responses and guest messages. 

Support
Dedicated account manager
Livechat
Ticketing system
On-premise training & implementation
Hotline
Company Details
Founded in 2008
Headquarted in Munich
Between 100 and 200 employees
Company: TrustYou
Support Languages
Portuguese, Spanish, English, German, French
Software Languages
Polish, Turkish, Portuguese, Dutch, Italian, Spanish, English, German, French
Hotelhero Deal
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