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Guest Messaging (TrustYou)

Verified profile

Munich

Between 100 and 200

2008

Instant messaging to improve the guest experience

Reviews summary

Demo

Description

TrustYou uses many popular communication methods. Engage with your guests via these channels to keep guests informed, manage guest expectations, and offer upgrades.

Manage and monetize the check-in process more efficiently with pre-stay surveys that include guest preferences and room upgrade possibilities. Continue to receive feedback on-site and post-stay with TrustYou’s guest survey features.

Schedule outreach messages or one-time broadcast messages in order to stay in touch with your guests while on-site. Respond to incoming messages faster with saved templates.

Assign multiple guest conversations directly to staff members. Staff members get notified and can efficiently manage through one shared inbox, ensuring guest issues are resolved in less time.

While helping a guest, view past conversations, internal staff notes, and guest preferences to better understand their needs. With the addition of your guest’s phone number, the guest profile can be linked to social profiles, allowing your hotel to further nurture guest loyalty.

Increase guest survey response rates by requesting feedback via the channels your guest most often uses. Better understand the guest experience with insightful analysis on survey responses and guest messages. 

Software languages:

Features

Instant Guest Messaging
- View all

Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (15)