Instant messaging to improve the guest experience
Guest Messaging (TrustYou)
Between 100 and 200
TrustYou uses many popular communication methods. Engage with your guests via these channels to keep guests informed, manage guest expectations, and offer upgrades.
Manage and monetize the check-in process more efficiently with pre-stay surveys that include guest preferences and room upgrade possibilities. Continue to receive feedback on-site and post-stay with TrustYou’s guest survey features.
Schedule outreach messages or one-time broadcast messages in order to stay in touch with your guests while on-site. Respond to incoming messages faster with saved templates.
Assign multiple guest conversations directly to staff members. Staff members get notified and can efficiently manage through one shared inbox, ensuring guest issues are resolved in less time.
While helping a guest, view past conversations, internal staff notes, and guest preferences to better understand their needs. With the addition of your guest’s phone number, the guest profile can be linked to social profiles, allowing your hotel to further nurture guest loyalty.
Increase guest survey response rates by requesting feedback via the channels your guest most often uses. Better understand the guest experience with insightful analysis on survey responses and guest messages.
Task manager (assign by individual, department or custom group)
Bot builder (template answers)
Guest profile enrichment
Facebook Messenger Integration
Upsell services and offers
Flexible user rights & restrictions by employee
Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)
Multilingual (guest facing)
Segmented messaging (reservation type, demographics)
Dedicated hotel phone number
Google Places integration for recommendations
"New message" notifications
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Languages spoken by support