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Guest Satisfaction Surveys (ReviewPro)

Barcelona

2008

Leverage guest survey feedback to deliver better experiences

Reviews summary

100 %
Likelyhood To Recommend
(based on 1 hoteliers)
Features
4.0
Ease of use
4.5
Value for money
3.5
Support
4.5
Implementation
4.0
See all reviews

Description

ReviewPro Satisfaction Surveys tool allows you to create effective in-stay or post-stay surveys to identify detailed insight into what guests like/dislike and positively impact your online reputation.

Quickly create and send customized surveys in up to 36 languages. We offer the flexibility to have a core survey and create question modules based on specific hotels, segments or guest types.

Display or hide questions based upon guest responses, making the survey more relevant to each guest and giving you more detailed feedback to help prioritize operational, service or product related improvements.

Send short surveys while guests are still on property to identify the need for service recovery. Take corrective action before guests check out to help improve satisfaction and reduce negative online reviews.

Software languages:

Integrations (45)

Reviews (1)

300 rooms Hotel in Germany

Chain hotel
Revenue Management & E-Commerce
Reviewed On
05/04/2020
Pros

Gut aufgesetztes Tool zur Betrachtung, Auswertung und Bearbeitung der Bewertungen. Dashboard gut aufgebaut mit vielen Möglichkeiten der Analyse und Statistiken. Semantische Bewertung ist sehr hilfreich und sehr gut zur Detailanalyse zu verwenden.

Cons

Soweit keine negativen Erfahrungen zu berichten und wir sind sehr zufrieden mit dem System und Support.

Features
4.0
Ease of use
4.5
Value for money
3.5
Support
4.5
Implementation
4.0