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Guest Surveys (TrustYou)

Verified profile

Munich

Between 100 and 200

2008

Guest satisfaction surveys that impact hotel reputation

Reviews summary

Demo

Description

Automatically engage with guests to rate their pre-arrival, on-site and post-stay experiences based on specific hotel categories. Collect valuable survey reviews to positively influence hotel rankings and ultimately increase revenue.

Customize the look and feel of your surveys to better align with your hotel's brand and personality. Modify colors, fonts, and headers, as well as the alignment of questions to maintain familiarity with the interaction.

Create personalized questions based on guest profiles, making the survey more relevant to each type of guest. Trigger or hide questions based on certain answers, assess customer loyalty, and receive the detailed feedback you need to improve your hotel product.

With TrustYou's semantic technology, you can analyze survey responses and make the staff and procedural adjustments that matter most to your customers. Set up alerts on positive, neutral, or negative comments and assign tasks to take immediate action within more than 20 hotel categories. 

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (16)