Guest satisfaction surveys that impact hotel reputation
Guest Surveys (TrustYou)
Between 100 and 200
Automatically engage with guests to rate their pre-arrival, on-site and post-stay experiences based on specific hotel categories. Collect valuable survey reviews to positively influence hotel rankings and ultimately increase revenue.
Customize the look and feel of your surveys to better align with your hotel's brand and personality. Modify colors, fonts, and headers, as well as the alignment of questions to maintain familiarity with the interaction.
Create personalized questions based on guest profiles, making the survey more relevant to each type of guest. Trigger or hide questions based on certain answers, assess customer loyalty, and receive the detailed feedback you need to improve your hotel product.
With TrustYou's semantic technology, you can analyze survey responses and make the staff and procedural adjustments that matter most to your customers. Set up alerts on positive, neutral, or negative comments and assign tasks to take immediate action within more than 20 hotel categories.
Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)
Review sentiment analysis
Extensive real-time review statistics
In app response
Flexible user rights & restrictions by employee
Review widget & certificate on your website
Task manager (assign by individual, department or custom group)
Customisable guest surveys
Automated email review invitations
Automated SMS review invitations
TripAdvisor Review Collection Partner
Google Review Partner
Review feed (XML) integration in your website
AI based improvement recommendations
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Languages spoken by support