Likelyhood To Recommend
(based on 2 hoteliers)
GuestJoy is an ancillary revenue and review solution provider. The platform enables you to increase your revenue, enhance the guest experience and collect online reviews faster in one platform. The GuestJoy solution is well-designed and suitable for both independent and large hotel chains worldwide.
It will allow you to provide your guests with a mobile concierge without them having to download an app. The tool is designed to accompany your guest at different steps of their journey through pre-stay welcome & up-selling emails, in-stay mobile concierge and post stay “thank you” emails and surveys.
How it Works:
- Guest receive a pre-arrival email.
- Visits mobile concierge: Guests can get all the information about your property and services it provides from one place. Guestjoy solution can be opened on any device without an installation.
- Checks in: Allow your guests to submit check-in information in advance. Increase guest satisfaction even before arrival.Orders a service or room upgrade: Guests can easily get an overview what your property has to provide. All the offer information in one place. Order services with one click. Front office gets immediate notification who requested what.
- Wifi landing page: Guests can send requests and ask questions while they are in your hotel without visiting the reception.
- Receives a post-departure email: Send out feedback reminder to all guests. Guests will receive a feedback reminder as soon as they leave your property.
- Submit a review in Tripadvisor: Boost your Tripadvisor ranking with more reviews. Send out automatic post-stay emails.
Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)
Review sentiment analysis
Extensive real-time review statistics
In app response
Flexible user rights & restrictions by employee
Review widget & certificate on your website
Task manager (assign by individual, department or custom group)
Customisable guest surveys
Automated email review invitations
Automated SMS review invitations
TripAdvisor Review Collection Partner
Google Review Partner
Review feed (XML) integration in your website
AI based improvement recommendations
Segmented offers (reservation type, demographics, etc...)
Web app (PWA) accessibility for guests
Booking.com "direct connect"
Automated pre-stay emails
Multilingual (guest facing)
Upsell 3rd party services
Upsell room upgrades
Expedia "direct connect"
Upsell extra services
- Training and consultations
- Online/Telephone support: 9:00-18:00 EET (Mon – Fri)
- Avg 8x ROI
Setup fee depends on PMS provider
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Languages spoken by support
37 rooms Hotel in Estonia
I was comparing GuestJoy with other solutions and it is far better. Their all-in-one digital guest experience enables us to do everything starting from pre-check-in, upsell and finishing with leaving reviews to TripAdvisor.
Ideally, I would like to have two-way integration but the restriction comes from the PMS side.
Thank you very much for your review! Hopefully, the two-way integration is coming soon... :)
135 rooms Hotel in India
It's just woow.. Customer Service is just awesome. Jevegenia was so friendly.. Andrew helped me a lot in Onboarding.
All well. There is nothing that can't be done here. One of the best tools in the world..
Thanks for rating us!