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GuestJoy

Verified profile

Tallinn

2014

Digital guest communication and upselling tool

Reviews summary

100 %
Likelyhood To Recommend
(based on 2 hoteliers)
Features
5.0
Ease of use
4.75
Value for money
5.0
Support
5.0
Implementation
5.0
See all reviews

Demo

Description

GuestJoy is an ancillary revenue and review solution provider. The platform enables you to increase your revenue, enhance the guest experience and collect online reviews faster in one platform. The GuestJoy solution is well-designed and suitable for both independent and large hotel chains worldwide.

It will allow you to provide your guests with a mobile concierge without them having to download an app. The tool is designed to accompany your guest at different steps of their journey through pre-stay welcome & up-selling emails, in-stay mobile concierge and post stay “thank you” emails and surveys.

How it Works:

- Guest receive a pre-arrival email.

- Visits mobile concierge: Guests can get all the information about your property and services it provides from one place. Guestjoy solution can be opened on any device without an installation.

- Checks in: Allow your guests to submit check-in information in advance. Increase guest satisfaction even before arrival.Orders a service or room upgrade: Guests can easily get an overview what your property has to provide. All the offer information in one place. Order services with one click. Front office gets immediate notification who requested what.

- Wifi landing page: Guests can send requests and ask questions while they are in your hotel without visiting the reception.

- Receives a post-departure email: Send out feedback reminder to all guests. Guests will receive a feedback reminder as soon as they leave your property.

- Submit a review in Tripadvisor: Boost your Tripadvisor ranking with more reviews. Send out automatic post-stay emails.

 

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Upselling Platforms
- View all

KPI dashboard

Segmented offers (reservation type, demographics, etc...)

Check-in upselling

In-stay upsells

Web app (PWA) accessibility for guests

Customise offers

Booking.com "direct connect"

Automated pre-stay emails

Multilingual (guest facing)

Upsell 3rd party services

Upsell room upgrades

Expedia "direct connect"

Upsell extra services

Pricing

1.5
per room/month
100.0 € minimum price
Contract length: 1 year
Free trial
What's included?
  • Training and consultations
  • Online/Telephone support: 9:00-18:00 EET  (Mon – Fri)
  • Avg 8x ROI

Setup fee depends on PMS provider

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (29)

Reviews (2)

37 rooms Hotel in Estonia

General Manager
Reviewed On
18/05/2020
Pros

I was comparing GuestJoy with other solutions and it is far better. Their all-in-one digital guest experience enables us to do everything starting from pre-check-in, upsell and finishing with leaving reviews to TripAdvisor.

Cons

Ideally, I would like to have two-way integration but the restriction comes from the PMS side.

Features
5.0
Ease of use
4.5
Value for money
5.0
Support
5.0
Implementation
5.0
GuestJoy replied
20-05-2020

Thank you very much for your review! Hopefully, the two-way integration is coming soon... :)

135 rooms Hotel in India

Corporate Office
Reviewed On
12/05/2020
Pros

It's just woow.. Customer Service is just awesome. Jevegenia was so friendly.. Andrew helped me a lot in Onboarding.

Cons

All well. There is nothing that can't be done here. One of the best tools in the world..

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
GuestJoy replied
20-05-2020

Thanks for rating us!