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GuestRevu

Verified profile

London, UK

Between 11 and 50

2012

Guest feedback technology for busy hospitality professionals

Reviews summary

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Likelyhood To Recommend
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Demo

Description

At GuestRevu, we help accommodation providers, groups, tour operators and activities across the world get a better understanding of their clientele through the data and insights gained from their feedback and online reviews, improve satisfaction, and drive direct bookings. We believe that feedback is essential to the operational and marketing success in the industry as hospitality is more than a service – it’s an experience.

Using our award-winning guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue. Specialised group accounts make management across multiple properties faultless.

GuestRevu is also a TripAdvisor™ Platinum Review Collection Partner and our clients consistently experience more frequent reviews with higher ratings which ultimately leads to an improved TripAdvisor Popularity Index Score.

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (21)