Guest feedback technology for busy hospitality professionals
Between 11 and 50
At GuestRevu, we help accommodation providers, groups, tour operators and activities across the world get a better understanding of their clientele through the data and insights gained from their feedback and online reviews, improve satisfaction, and drive direct bookings. We believe that feedback is essential to the operational and marketing success in the industry as hospitality is more than a service – it’s an experience.
Using our award-winning guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue. Specialised group accounts make management across multiple properties faultless.
GuestRevu is also a TripAdvisor™ Platinum Review Collection Partner and our clients consistently experience more frequent reviews with higher ratings which ultimately leads to an improved TripAdvisor Popularity Index Score.
Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)
Review sentiment analysis
Extensive real-time review statistics
In app response
Flexible user rights & restrictions by employee
Review widget & certificate on your website
Task manager (assign by individual, department or custom group)
Customisable guest surveys
Automated email review invitations
Automated SMS review invitations
TripAdvisor Review Collection Partner
Google Review Partner
Review feed (XML) integration in your website
AI based improvement recommendations
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Languages spoken by support