Connect with your guests all stages of their journey, deliver the best guest experiences and crush your sales.
Guest Messaging for Modern Hoteliers | GuestTouch
Verified profile
San Francisco
Between 11 and 50
2016
Reviews summary
Likelyhood To Recommend
(based on 1 hoteliers)
Demo
Description
GuestTouch Messaging helps properties of all sizes deliver great experiences, connect with customers at all stages of their journey; from research/booking, pre-arrival, in-stay to post-stay. Not only you can connect with your guests throughout their journey in channels like WebChat, SMS, WhatsApp, but also provide contactless guest experiences, cross-sell, collect guest feedback and reviews, and much more!
Software languages:
Other products by this provider:
Reputation Platform for Modern Hoteliers | GuestTouch
| E-Reputation & Feedback
Features
Instant Guest Messaging
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View all
Task manager (assign by individual, department or custom group)
Customer profiling
Bot builder (template answers)
Guest profile enrichment
KPI dashboard
Facebook Messenger Integration
Whatsapp Integration
iMessage integration
WeChat integration
Viber integration
SMS integration
Upsell services and offers
Flexible user rights & restrictions by employee
Mobile access
Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)
Multilingual (guest facing)
Segmented messaging (reservation type, demographics)
Centralised inbox
Skype integration
Dedicated hotel phone number
Google Places integration for recommendations
Messaging automation
"New message" notifications
Staff Communication & Task Management
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Manager app
Task assignement (individual, by department, custom group)
Guest request management
Inspection checklisks
Knowledge bank (logbook)
Multi-property dashboard
Announcement & news
Calendars (create a calendar for individual projects & whole departments)
Ideas (gather ideas from the team)
Reoccuring tasks for prevention & deep cleans
Android/iOS app
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support
Integrations (19)
Reviews
24 rooms Hotel in United States
Reviewed On
11/12/2020
Pros
We just love it! It's a great way to connect with new customers, guests and our team. We have been able to send automated messages to update our guests at different stages; like pre-arrival, at the check-in and during stay etc. My guests love that- It's super fast and very easy to use. The connected feedback and reviews solution they have also allowed us to automate guest feedback and review generation. This has helped us make our guest feedback and review generation very seamless. We've recently go awarded Tripadvisor travelers choice award, and there is no doubt, this has helped us bring what we do noticed and acknowledged. Highly recommend!
Cons
hmm, currently it works really well for us. One thing for sure is they are making new updates constantly..their account managers, like Jennifer, constantly share what's coming up and how it will benefit us-- we like that, and excited on new things that are coming up- specifically on new mobile app updates- something that will be very useful for us.
73
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Screenshots
