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Guest Messaging for Modern Hoteliers | GuestTouch

Verified profile

San Francisco

Between 11 and 50

2016

Connect with your guests all stages of their journey, deliver the best guest experiences and crush your sales.

Reviews summary

100 %
Likelyhood To Recommend
(based on 1 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
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Demo

Description

GuestTouch Messaging helps properties of all sizes deliver great experiences, connect with customers at all stages of their journey; from research/booking, pre-arrival, in-stay to post-stay. Not only you can connect with your guests throughout their journey in channels like WebChat, SMS, WhatsApp, but also provide contactless guest experiences, cross-sell, collect guest feedback and reviews, and much more!

Software languages:

Features

Instant Guest Messaging
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Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Staff Communication & Task Management
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Manager app

Task assignement (individual, by department, custom group)

Guest request management

Inspection checklisks

Knowledge bank (logbook)

Multi-property dashboard

Announcement & news

Calendars (create a calendar for individual projects & whole departments)

Ideas (gather ideas from the team)

Reoccuring tasks for prevention & deep cleans

Android/iOS app

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (19)

Reviews

24 rooms Hotel in United States

General Manager
Reviewed On
11/12/2020
Pros

We just love it! It's a great way to connect with new customers, guests and our team. We have been able to send automated messages to update our guests at different stages; like pre-arrival, at the check-in and during stay etc. My guests love that- It's super fast and very easy to use. The connected feedback and reviews solution they have also allowed us to automate guest feedback and review generation. This has helped us make our guest feedback and review generation very seamless. We've recently go awarded Tripadvisor travelers choice award, and there is no doubt, this has helped us bring what we do noticed and acknowledged. Highly recommend!

Cons

hmm, currently it works really well for us. One thing for sure is they are making new updates constantly..their account managers, like Jennifer, constantly share what's coming up and how it will benefit us-- we like that, and excited on new things that are coming up- specifically on new mobile app updates- something that will be very useful for us.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0