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GuestTouch Reviews Solution

Verified profile

San Francisco

Between 11 and 50

GuestTouch is a refreshingly simple end-to-end Guest Experience Suite for new age hoteliers.

Reviews summary

Description

GuestTouch is a refreshingly simple end-to-end Guest Experience Suite for new age hoteliers. Loved by award-winning boutique hotels, BnB and hostels, GuestTouch helps properties of all sizes across the world drive more bookings by elevating the guest experience and guest engagement. 

GuestTouch Next Generation Reviews Solution helps hotels get more online reviews seamlessly, improve their review scores, and gain deeper insights from reviews/feedback. It is the only solution that helps hotels respond to reviews across all sites automatically. For more information

GuestTouch integrates with leading hotel PMS. Hotels can select from GuestTouch’s suite of products based on their objectives to begin with and can enable others as the need arises easily.

 

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (34)