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HelloShift Guest Messaging

Verified profile

San Francisco, USA

Between 1 and 10


HelloShift’s multi-channel Guest Messaging connects with guests through SMS, WhatsApp, SMS, Messenger, and more. Includes staff collaboration in one app.

Reviews summary



HelloShift is modern messaging for hotels - staff collaboration, guest messaging, and website chat in one winning app. HelloShift is the only guest messaging solution that comes with staff collaboration included in the same app. This means that when guest messages come in with questions and requests, teams can work together across buildings, floors, shifts, and departments to deliver. No more dropped tasks between separate, poorly integrated apps. HelloShift automatically imports guest data every day and sends routine messages through the guest lifecycle (pre-stay, in-stay, and post-stay). Teams use snippets and smart replies with AI to respond quickly. Alerts and reports escalate unresolved guest issues. Get a free trial today.

Software languages:


Instant Guest Messaging
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Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Website Chat & Chatbots
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Live chat

Bot builder (template answers)

Messaging & response automation

Guest profile enrichment

SMS integration

FAQ responses

Chatbot to take reservation (booking engine integration)

Facebook Messenger integration

Multilingual (guest facing)


Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support