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HiJiffy

Verified profile

Lisbon

Between 1 and 10

2016

All-in-One Communication Platform for Hotels

Reviews summary

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Likelyhood To Recommend
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Demo

Description

Game-changing all-in-one communication platform for hotels, where the main product is a chat widget installed on the hotel’s website that replies automatically to more than 60% of the queries and helps guests in the booking process.

The platform also centralizes, automates and measures all customer care activities, and the way it works for guests is natural as they can contact through any channel, receive an instant response and book a hotel.

Software languages:

Features

Instant Guest Messaging
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Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Website Chat & Chatbots
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Live chat

Bot builder (template answers)

Messaging & response automation

Guest profile enrichment

SMS integration

FAQ responses

Chatbot to take reservation (booking engine integration)

Facebook Messenger integration

Multilingual (guest facing)

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (5)