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Hotel Chatbot - by Staymate

Verified profile

Vienna, Österreich

Between 1 and 10

2018

Increase your direct bookings

Reviews summary

100 %
Likelyhood To Recommend
(based on 1 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
4.5
Support
5.0
Implementation
4.5
See all reviews

Description

Smart Guest Communication: One platform – many channels.

The chatbot supports your guests during the booking process and can
automatically answer frequently asked questions or suggest activities.

Learn more at getstaymate.com

✨ YOUR ADVANTAGES

✔️ Save time: Choose from ready-made content suggestions
✔️ Avoid mistakes: Correct & always up-to-date guest information on every channel
✔️ State-of-the-art user experience: Perfect for Millenials & “Generation Instagram”


✨ Available for all guests’ devices

✔️ German, English, French, Italian, Russian, Chinese & 10 more languages
✔️ Integrated into your existing website
✔️ Most modern user experience


🤝 Give your guests a warm welcome

✔️ Your brand - your identity
✔️ Easily integrate into your existing website
✔️ ”Quick Actions” - most frequently asked questions


👀 Reach out to your guests

✔️ Preferred contact options
✔️ Ask questions


🤖 Answer common questions, automatically

✔️ Ask questions
✔️ Inspire your guests
✔️ Give personal recommendations


About Staymate: Staymate combines various guest communication channels in one common platform. Staymate automates tedious and time-consuming maintenance tasks and even keeps existing content up-to-date.
 

Software languages:

Features

Instant Guest Messaging
- View all

Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Website Chat & Chatbots
- View all

Live chat

Bot builder (template answers)

Messaging & response automation

Guest profile enrichment

SMS integration

FAQ responses

Chatbot to take reservation (booking engine integration)

Facebook Messenger integration

Multilingual (guest facing)

Pricing

0.0
per property/month
0.0 € minimum price
Contract length: Non-binding
What's included?

Smart Guest Communication: One platform – many channels.

We will show you in a personal conversation how your hotel can benefit and you can inspire your guests 😍.

INCLUDED

✔️ Guest App
✔️ Hotel Chatbot
✔️ Experience Widgets
✔️ Marketing Emails
✔️ Autopilot - Smart Content Management
✔️ Printed Weekly Programme
✔️ Analytics & Insights
✔️ Unlimited Content
 

Book your free demo now!

0.0
per property/month
99.0 € minimum price
Contract length: Non-binding
Setup fee
What's included?

Smart Guest Communication: One platform – many channels.

Our prices are based on the number of rooms with a minimum of 99 Euro per month/property.

INCLUDED

✔️ Guest App
✔️ Hotel Chatbot
✔️ Experience Widgets
✔️ Marketing Emails
✔️ Autopilot - Smart Content Management
✔️ Printed Weekly Programme
✔️ Analytics & Insights
✔️ Unlimited Content

Book your free demo now!

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (4)

Reviews

14 rooms B&B / Inn in Austria

Independent hotel
Owner
Reviewed On
06/07/2020
Pros

Due to the tense staff situation, our reception is only manned during the pub opening hours. Guests receive travel information and offers for room upgrades in advance, frequent questions are automatically answered in several languages. Genuine guest service with work facilitation.

Cons

Nothing, really. New features and improvements are constantly being added.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
4.5
Support
5.0
Implementation
4.5