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Hotel Spider Channel Manager

Verified profile

Nyon, Switzerland

Between 11 and 50

2002

Centralise, automate, reduce risk and save time

Reviews summary

89 %
Likelyhood To Recommend
(based on 9 hoteliers)
Features
4.5
Ease of use
4.5
Value for money
4.42
Support
4.17
Implementation
4.25
See all reviews

Description

Hotel Spider’s channel manager allows you to manage multiple OTA’s via one central screen resulting in less overbookings and less administration. The systems allows you to have one point of entry for your rates and availabilities as well as rules per room type and booking portal.

When a reservation is made, the system will import the it and automatically change the inventory on all platforms. The reservation is then sent to you and synchronised with your Property Management System.

The channel Manager is part a suite of systems developed by Hotel Spider including a mobile-first booking engine and a connection to the main meta search engines.

Software languages:

Features

Channel Manager
- View all

Booking engine module

1 click on/off

Channel analytics dashboard

Multi-currency

2-way XML integration

Virtual Properties (different OTA account ID’s to one PMS)

Flexible user rights & roles

365 days rate management

Rate shopping module

Connect to main GDSs

Yielding (revenue management) module

Pooled inventory

Mobile access

Custom inventory levels per room type & channel

Pricing & availability rules

Payment automation for OTA bookings

Pricing

35.0
per property/month
35.0 € minimum price
Contract length: 1 year
Free trial, Setup fee
What's included?
  • Access to Hotel-Spider distribution platform
  • Unlimited Users
  • Manage up to 15 products (for example 5 room types, 3 rate plans)
  • 5 booking channel connections included
  • Email and phone support: Monday to Friday, from 9:00 to 17:00 CET. 

Channel management monthly price:

CHF35 / EUR 29 for up to 25 room Properties 

 

65.0
per property/month
65.0 € minimum price
Contract length: 1 year
Free trial, Setup fee
What's included?
  • Access to Hotel-Spider distribution platform
  • Unlimited users
  • Manage up to 100 products (for example 10 room types, 10 rate plans)
  • Unlimited booking channel connections included
  • Email and phone support: Monday to Friday, from 9:00 to 12:00 and from 13:00 to 17:00 CET. 

Channel management monthly price:

CHF65 / EUR 55 for properties up to 25 rooms

105.0
per property/month
105.0 € minimum price
Contract length: 1 year
Free trial, Setup fee
What's included?
  • Access to Hotel-Spider distribution platform
  • Unlimited Users
  • Manage up to 1000 products (for example 10 room types, 100 rate plans)
  • Unlimited booking channel connections included
  • Dedicated account manager, e-mail and phone support: Monday to Friday, from 9:00 - 17:00 hrs CET

Channel management monthly price:

CHF105 / EUR 89 for properties up to 25 rooms 

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (87)

Reviews

30 rooms B&B / Inn in Austria

Independent hotel
Owner
Reviewed On
22/04/2020
Pros

Many connection possibilities to booking channels, therefore we have changed.

Cons

As a low-cost version only separately maintainable. More work, but all booking platforms are served equally in terms of rate parity.

Original review translated from german
Features
3.0
Ease of use
4.0
Value for money
4.0
Support
4.0
Implementation
3.0

43 rooms Hotel in Austria

Independent hotel
Owner
Reviewed On
25/03/2020
Pros

Hotel Spider has many different interfaces, this is the biggest plus

Cons

Support is unfortunately only possible by mail, the response time is often several days, interfaces are not optimal, price changes are not taken over in real time at least not with Felix as PMS

Original review translated from german
Features
4.0
Ease of use
3.0
Value for money
3.0
Support
1.0
Implementation
3.0

62 rooms Hotel in Switzerland

Independent hotel
Front Office
Reviewed On
27/02/2020
Pros

Easy to use and clear user interface, Personal support with quick feedback in case of problems or other inquiries, hardly any transmission errors regarding rates or cancellation conditions

Cons

That the cancellation conditions must be filed separately for each day and each room

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
4.5
Support
5.0
Implementation
4.5

39 rooms Hotel in Switzerland

Independent hotel
Marketing & Sales
Reviewed On
19/02/2020
Pros

Each sales channel can be set up individually and thus enables an increase in turnover for the sale of your own website.

Cons

A mobile application could be created to increase the efficiency aspect.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

49 rooms Hotel in Switzerland

Independent hotel
Revenue & e-Commerce
Reviewed On
11/02/2020
Pros

The Channel Manager is a very extensive and complex system, but easy to use. A very good, fast and competent service is also offered. I can recommend Hotel Spider very much, no matter if for a smaller or a bigger hotel.

Cons

There are no negative aspects to mention in the cooperation with Hotelspider.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0