HotelAppz

HotelAppz is a cloud based solution enabling you to aggregate customer data, pilote your customer relationships and communications and regain loyalty of customers.

The first pillar of the solution focuses on making sure your customers’ data is actionnable. By connecting to your PMS and channel manager, HotelAppz imports all your historical customer & reservations data and takes in all new customers and data as they come. It also makes sure to remove all duplicates and to integrate all guest requests, chatbot conversations and e-reputation scores & reviews into their respective profile. You can also connect other apps and systems to use your HotelAppz database.

The second part of the solution focuses on engaging your guests. You are provided an efficient and powerful tool to send 1 time emails, create & automate campaigns and monitor their efficiency. All these messages are 100% customisable. With HotelAppz you can segment your database and send different message depending on the guest demographics, type of booking and a whole lot more criteria.

The solutions comes with a dashboard so you have an overview of what guests are asking for and offers a tool to communicate different requests to your team. Last but not least, HotelAppz gives you the possibility to create a loyalty program. You can manage status’, define rules of loyalty points assignment, create offers eligible to the loyalty program and provide your guests with a portal to follow their loyalty.