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INSTANT Insight

Verified profile

Geneva

Between 1 and 10

2014

Collect maximum Feedback via Smiley Terminals and measure on real-time Customer Satisfaction.

Reviews summary

Demo

Description

Daily, you can capture instantly many customer feedback. We use a 5 points scale with smiley and frown faces displayed on robust touchscreens, to measure the satisfaction and experience of your customers during their visits in your hotel, restaurants, events or spa. You can obtain a REAL TIME assessment of your people, products, processes and find information to improve the quality of your service.

Software languages:

Features

Online Content Management
- View all

Description management

Image management

Video management

Ratecodes mapping

Distribution to online channels

Secured media library

Workflow & approval engine

Automated image gallery for your website

Flexible user rights & restrictions by employee

Multi-property management

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Pricing

190.0
per property/year
65.0 € minimum price
Contract length: 1 year
Free trial, Setup fee
What's included?
  • Real-Time Alert Notifications 
  • Survey Custom & Branding 
  • Analysis & Reporting  
  • Data Exports
  • Partner Integration & APIs
  • Hardware Touchscreen 
  • Hardware Stand 
  • Android Application 
  • Remote Device Management
  • Fast Support

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support