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James & Rita

Verified profile

Barcelona

Between 11 and 50

2017

Only operations platform on the market that digitizes all key departments of your hotel and connects them directly and in real-time with your guests.

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Demo

Description

With James & Rita’s full suite of solutions, optimize the management of your hotel by improving the efficiency of all service areas such as front desk, housekeeping, maintenance, restaurant or the concierge service.

The James & Rita guest app offers your guests a new communication channel, allowing them to interact and directly communicate with your hotel using their smartphone. Guests can now easily check in, open their room, order room service, book a table at the restaurant or pay for any service at your hotel using their smartphone. Not only does this improve customers’ experience but also significantly shortens response and waiting times.

  • James & Rita App – Mobile application for guests
  • eGuestManager – Front desk
  • eHouseKeep – Housekeeping
  • eTechAssist – Maintenance
  • eTableBook – Restaurant reservations
  • eBellCaptain – Concierge

Software languages:

Features

Staff Communication & Task Management
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Manager app

Task assignement (individual, by department, custom group)

Guest request management

Inspection checklisks

Knowledge bank (logbook)

Multi-property dashboard

Announcement & news

Calendars (create a calendar for individual projects & whole departments)

Ideas (gather ideas from the team)

Reoccuring tasks for prevention & deep cleans

Android/iOS app

Online Check-In & Check-in Kiosk
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Fixed kiosk

Portable tablet

Online registration form (fast check-in)

Check-in upselling

Keyless Entry (check-in through mobile app)

Integrated passport scanner

View bill & self check-out

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (9)