Jana Concierge

The concierge desk is a unique hotel service at the very heart of the client relationship. Though this service is a valuable and time-honored part of the hotel industry, it is losing strength because it struggles to meet the modern demands of digitisation.

Jana's mission is to help your hotel deliver an exceptional, personalised guest experience by making your concierge service more accesible and more effective in today's digital era. Our application harnesses the strengths of modern technolgoy while keeping concierges and their values at the center of everything we do.

The concierge has access to a professional web application which provides him or her with multiple tools in order to optimise the management of daily tasks and efficiently fulfill clients' requests.

It includes :

• Advanced requests management

• Conciergerie internal chat

• One Inbox for multiple channels of communication (email, text, WhatsApp and Messenger)

• Performance tools (Stats & Reporting, supplier directory, petty cash journal)

• CRM technology to improve customer insights.

• Connection to hotel PMS to automatically access guest data

Jana Concierge Tool also has guest-facing features, accessible without download or account creation for a smooth connection and a successful stay.

It allows guests to see their itineraries and bookings from their smartphone or computer, and browse personalised recommandations from their favourite concierge or services offered within the hotel. But, most importantly, it allows guests to keep in touch with hotel staff 24/7 so that they can benefit from personalised, unique service.

With Jana Concierge Tool, you give your staff a powerful and simple tool to make your customers experience exceptional.