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Jana Concierge

Verified profile

Aix-en-Provence, France

Between 1 and 10

2019

Give your guest a unique experience. Give yourself the tool to manage it.

Reviews summary

100 %
Likelyhood To Recommend
(based on 2 hoteliers)
Features
4.5
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
4.0
See all reviews

Description

The concierge desk is a unique hotel service at the very heart of the client relationship. Though this service is a valuable and time-honored part of the hotel industry, it is losing strength because it struggles to meet the modern demands of digitisation.

Jana's mission is to help your hotel deliver an exceptional, personalised guest experience by making your concierge service more accesible and more effective in today's digital era. Our application harnesses the strengths of modern technolgoy while keeping concierges and their values at the center of everything we do.

The concierge has access to a professional web application which provides him or her with multiple tools in order to optimise the management of daily tasks and efficiently fulfill clients' requests.

It includes :

  • Advanced requests management

  • Conciergerie internal chat

  • One Inbox for multiple channels of communication (email, text, WhatsApp and Messenger)

  • Performance tools (Stats & Reporting, supplier directory, petty cash journal)

  • CRM technology to improve customer insights.

  • Connection to hotel PMS to automatically access guest data

Jana Concierge Tool also has guest-facing features, accessible without download or account creation for a smooth connection and a successful stay.

It allows guests to see their itineraries and bookings from their smartphone or computer, and browse personalised recommandations from their favourite concierge or services offered within the hotel. But, most importantly, it allows guests to keep in touch with hotel staff 24/7 so that they can benefit from personalised, unique service.

With Jana Concierge Tool, you give your staff a powerful and simple tool to make your customers experience exceptional.

Software languages:

Features

Concierge Software
- View all

Guest request management

Wake up calls

Module de gestion des objects trouvés

Knowledge bank (logbook)

Emailing automation

Guest transportation booking & monitoring

Daily activity dashboard

Customer profiling

Reservations overview

Mobile access

Instant Guest Messaging
- View all

Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Pricing

90.0
per property/month
Contract length: Non-binding
Free trial, Setup fee
What's included?


€90/month + 1€ per room/month

  • Automated Email & SMS confirmation
  • Integrated SMS inbox
  • ConciergeApp
  • Guest Basic App (no download required)

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (9)

Reviews

54 rooms Hotel in France

Multi-property hotel
Concierge
Reviewed On
03/04/2020
Pros

Software extremely fun and intuitive, developers always looking for the best for their solution so it is a product in constant improvement, always thinking about the needs of a concierge.

Cons

A young software, still subject to occasional bugs but with a very responsive customer service. A point more "practical" than negative for me would be that the sleep mode which is too short and the fact of losing a reservation during creation when the automatic sleep is displayed, but it forces to work efficiently, we'll say!

Original review translated from french
Features
4.5
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
4.0