Between 1 and 10
Likelyhood To Recommend
(based on 2 hoteliers)
The concierge desk is a unique hotel service at the very heart of the client relationship. Though this service is a valuable and time-honored part of the hotel industry, it is losing strength because it struggles to meet the modern demands of digitisation.
Jana's mission is to help your hotel deliver an exceptional, personalised guest experience by making your concierge service more accesible and more effective in today's digital era. Our application harnesses the strengths of modern technolgoy while keeping concierges and their values at the center of everything we do.
The concierge has access to a professional web application which provides him or her with multiple tools in order to optimise the management of daily tasks and efficiently fulfill clients' requests.
It includes :
Advanced requests management
Conciergerie internal chat
One Inbox for multiple channels of communication (email, text, WhatsApp and Messenger)
Performance tools (Stats & Reporting, supplier directory, petty cash journal)
CRM technology to improve customer insights.
Connection to hotel PMS to automatically access guest data
Jana Concierge Tool also has guest-facing features, accessible without download or account creation for a smooth connection and a successful stay.
It allows guests to see their itineraries and bookings from their smartphone or computer, and browse personalised recommandations from their favourite concierge or services offered within the hotel. But, most importantly, it allows guests to keep in touch with hotel staff 24/7 so that they can benefit from personalised, unique service.
With Jana Concierge Tool, you give your staff a powerful and simple tool to make your customers experience exceptional.
Guest request management
Wake up calls
Module de gestion des objects trouvés
Knowledge bank (logbook)
Guest transportation booking & monitoring
Daily activity dashboard
Task manager (assign by individual, department or custom group)
Bot builder (template answers)
Guest profile enrichment
Facebook Messenger Integration
Upsell services and offers
Flexible user rights & restrictions by employee
Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)
Multilingual (guest facing)
Segmented messaging (reservation type, demographics)
Dedicated hotel phone number
Google Places integration for recommendations
"New message" notifications
€90/month + 1€ per room/month
- Automated Email & SMS confirmation
- Integrated SMS inbox
- Guest Basic App (no download required)
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Languages spoken by support
54 rooms Hotel in France
Software extremely fun and intuitive, developers always looking for the best for their solution so it is a product in constant improvement, always thinking about the needs of a concierge.
A young software, still subject to occasional bugs but with a very responsive customer service. A point more "practical" than negative for me would be that the sleep mode which is too short and the fact of losing a reservation during creation when the automatic sleep is displayed, but it forces to work efficiently, we'll say!