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Mobile Concierge powered by myLike

Verified profile

Munich

Between 1 and 10

2014

Inspire and support your guests with your personal local recommendations

Reviews summary

75 %
Likelyhood To Recommend
(based on 4 hoteliers)
Features
4.67
Ease of use
4.67
Value for money
4.83
Support
4.67
Implementation
4.67
See all reviews

Demo

Description

Great guest experience, easy to use & maintain, create extra revenue per guest

Use your Mobile Concierge to inspire and support your guests with your personal recommendations for great places and experiences directly on their smart phone before, during and after their stay at your property. This without the need to load an app. Guests can plan their stay, use your tips on the go and add their own impressions using the Mobile Concierge as their personal travel book. All your tips are geolocated, ready to navigate to and enriched through your personal comments and tags. You can additionally organize your tips in lists by topic or target group - '24hours in New York', 'best sushi places in town', 'cool bars'. myLike is available in 11 languages and you can comment each tip in multiple languages.

Provide your personalized tips with the Mobile Concierge through all your physical and digital communication channels and guest touch-points from one easy to maintain personal database: pre-stay mail, website, chat-bot, print material, reception, room-pads,  infotainment...

Create extra revenue cross-selling local expriences with the Mobile Concierge.

Your Mobile Concierge is very easy to setup and maintain. Let one of our experts show you how you and your guests get the most out of myLike. Get started with a free trial. No setup cost.

Software languages:

Features

Interactive Local Experiences Map
- View all

Created unlimited number of places (café, restaurants, activities)

Create unlimited number of lists

Content management system (CMS)

Direct sharing of link to interactive map

Embed interactive maps on your website

Embed maps & lists in mobile or web app

Direct bookings in app

Direct booking of tours & activities in app

Usage analytics dashboard

Customise with brand Identity (logo, colours & pictures)

Mobile Apps & Web Apps
- View all

Integrated payment processing

iOS/Android app

Web application (PWA)

Usage analytics dashboard

Branded app

Content management system (CMS)

Hotel directory (information & services)

Online registration form

Room service ordering

In-stay feedback (for internal use)

Book internal services (e.g: restaurant, spa...)

Chat with front desk

Interactive map (city guide)

Alarm clock

Self check-in/mobile key (3rd party lock supplier)

Weather

News (digital newspapers)

Push notifications

Wifi landing page

Travel information

View bill & self check out

TV control (Chromecast on TV)

Loyalty program module

Room control (lights, temperature, sound)

Multi-currency

Multilingual (guest-facing)

TripAdvisor Review Collection Partner

Housekeeping requests

Pricing

1.0
per room/month
10.0 € minimum price
Contract length: 1 year
Free trial
What's included?
  • Online Support - 9:00 - 18:00 CET (Mon-Sun)
  • Telephone Support - 9:00 - 18:00 CET (Mon-Fri )
  • Map Widget
  • Guest Mode
  • Training
  • Analytics / statistics
  • Integration in in-house and 3rd party solutions
0.5
per room/month
50.0 € minimum price
Contract length: 1 year
Free trial
What's included?
  • Online Support - 9:00 - 18:00 CET (Mon-Sun)
  • Telephone Support - 9:00 - 18:00 CET (Mon-Fri )
  • Map Widget
  • Guest Mode
  • Training
  • Analytics / statistics
  • Integration in in-house and 3rd party solution

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Reviews

rooms B&B / Inn in Germany

Independent hotel
Eigentümer
Reviewed On
04/11/2020
Pros

Einfach ein geniales digitales Tool! In Zeiten von Corona sind wir über diesen digitalen Service extrem dankbar und die Gäste freuen sich über wertvolle Tipps in unserer näheren Umgebung.

Cons

Keine :-), das Tool ist leicht zu bedienen und birgt für unsere Gäste einen grossen Mehrwert. Natürlich kann man hier und da Dinge noch optimieren, allerdings sind das Kleinigkeiten.

Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

57 rooms Hotel in Germany

Multi-property hotel
General Manager
Reviewed On
03/11/2020
Pros

Very good to manage and easy to implement. POI's can be created independently and therefore much more individual than the "standard" maps from Apple, Google etc.

Cons

Creating the POI's naturally costs time, which one must invest, but also should, since it is "own" content.

Original review translated from german
Features
4.0
Ease of use
4.5
Value for money
4.5
Support
4.0
Implementation
4.0

85 rooms Hotel in Germany

Independent hotel
Marketing & Sales
Reviewed On
03/11/2020
Pros

The cooperation with MyLike is excellent. The digital concierge / travel guide is very popular with guests and employees! A digital and modern solution, which accompanies the guest on his vacation, weekend trip or business trip web-based.

Cons

MyLike is actually working constantly to improve itself to always remain uptodate for the customer. I can't think of any major disadvantages at the moment.

Original review translated from german
Features
5.0
Ease of use
4.5
Value for money
5.0
Support
5.0
Implementation
5.0