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LoungeUp Guest Profile

Verified profile

Paris

Between 11 and 50

2012

Know everything about your guests

Add-on
This product is sold with LoungeUp Emails & SMS

Reviews summary

Demo

Description

LoungeUp Guest Profile is a CRM dedicated to the hotel industry. All customer data is centralized and imported from the various datapoints in the hotel: PMS, spa management system and restaurant point of sale, social networks, LoungeUp App, Emailing or SMS, and e-reputation software.

Thanks to this unique customer database, the hotelier can access and personalize the stay of his customers in an optimal way with a unified and 360 ° view of the information relating to his client and set up targeted and ultra-personalized marketing campaigns.

Software languages:

Features

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (28)