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MyStay

Verified profile

Amsterdam, Nizozemsko

Between 11 and 50

2016

The solution that allows hoteliers to engage with guests before and during guests stay, check-in and check-out online (incl. payments, e-keys), up-sell, and digitize information using a hotel landing page.

Reviews summary

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Likelyhood To Recommend
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Demo

Description

As a contactless tool for hotel receptions, MyStay lets you handle everything online & efficiently. From pre-arrival communication & check-in through room & concierge service to checkout. MyStay allows you to handle anything contactlessly using our web platform (reception tool). Saves precious time, increases your revenue and makes your guests safe. Join the time of contactless and never look back.

With MyStay, hoteliers can:

- offer a Digital Check-In option from the comfort of the guest’s home or at the airport prior to arrival (including payments, e-Key, consent to GDPR and your Terms & Conditions)

- check-out online 

- show their guests stay related information (wifi password, check-in/out time, tips, house rules...)

- promote and up-sell their services or third party tours & activities

- communicate with their guest using FB messenger or WhatsApp

- show points of interest around their property and navigation

MyStay connects with guests using Booking.com or various PMS integrations immediately after reservation by sending out automated SMS messages and emails as well as during stay by enabling the guest property web on the property's free WiFi landing page.

Software languages:

Features

Mobile Apps & Web Apps
- View all

Integrated payment processing

iOS/Android app

Web application (PWA)

Usage analytics dashboard

Branded app

Content management system (CMS)

Hotel directory (information & services)

Online registration form

Room service ordering

In-stay feedback (for internal use)

Book internal services (e.g: restaurant, spa...)

Chat with front desk

Interactive map (city guide)

Alarm clock

Self check-in/mobile key (3rd party lock supplier)

Weather

News (digital newspapers)

Push notifications

Wifi landing page

Travel information

View bill & self check out

TV control (Chromecast on TV)

Loyalty program module

Room control (lights, temperature, sound)

Multi-currency

Multilingual (guest-facing)

TripAdvisor Review Collection Partner

Housekeeping requests

Upselling Platforms
- View all

KPI dashboard

Segmented offers (reservation type, demographics, etc...)

Check-in upselling

In-stay upsells

Web app (PWA) accessibility for guests

Customise offers

Booking.com "direct connect"

Automated pre-stay emails

Multilingual (guest facing)

Upsell 3rd party services

Upsell room upgrades

Expedia "direct connect"

Upsell extra services

Pricing

0.3
per user/month
0.0 € minimum price
Contract length: Non-binding
Free trial
What's included?

pay per reservation model, a few from 0.25 EUR /reservation, is a COVID facing solution allowing hoteliers complete flexibility. With occupancy below 50%, the model is cheper than standard per room, per month model. With hotel closed and no reservations, hotel pays nothing.

The billing model change to "per room/month” can be done at any time and is instant. 

2.0
per room/month
19.0 € minimum price
Contract length: Non-binding
Free trial
What's included?

14-day free trial

onboarding and set up of the Guest Web

consultant to fine-tune the smart catalog of services for upselling

regular statistics and report, benchmarking

ongoing customer and technical support 

 

 

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (22)