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Online Reputation Management with dailypoint™

Verified profile

Munich, Germany

Between 11 and 50

2005

Online Reputation Management with dailypoint™

Add-on
This product is sold with dailypoint™ 360° – Central Data Management

Description

The dailypoint™ Questionnaire System combines a complete Online Reputation Management (ORM) tool with a professional form builder. Everything is responsive and can be adapted to your corporate design.

Data exchange with leading reputation platforms like TripAdvisor, HolidayCheck or Google Places ensures a global presence and customer acquisition. The benefits are among others a value based complaint management, better analytics and decision making. By using the dailypoint™ Profile Engine you create interests automatically or preferences based on the given answers – for a comprehensive complaint management and analysis of your guest needs. Due to a special questioning methodology dailypoint™ not only calculates the satisfaction level, it also shows you the importance of the different services a hotel provides.
In addition, you can use the Form Manager to create e.g. profile update pages, real-time feedback, order forms or registration cards for the pre-check-in. 

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support