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Otello GEM

Verified profile

Berlin

Between 51 and 100

1999

A complete CRM software focused on hospitality business

Reviews summary

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Likelyhood To Recommend
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Description

Manage all kinds of data about your guests, easily increase guest satisfaction by following your guests' footprints and increase your revenue by using a completely integrated system

Collect and centralize all customer data and history in one interface. With accurate and real-time guest data, you can get to know your guests better and manage your operations effectively

Understand your guests expectations and carry out the necessary improvements to increase guest satisfaction. Monitor all preventive maintenance activities and thus ensure superior guest satisfaction, minimized incidents and maximized equipment lifetimes

  • It's flexible to accommodate future needs
  • Your dashboard is captured through inquiries, requests and analytics that provides the data and direction
  • Mobile devices such as tablets and smartphones enables you and your teams to resolve issues faster
  • Supports the variety of ways you communicate with your guests. Every single interaction records across email, in-person, text, and online

Software languages:

Features

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (1)