A complete CRM software focused on hospitality business

Otello GEM
Berlin
Between 51 and 100
1999
Description
Manage all kinds of data about your guests, easily increase guest satisfaction by following your guests' footprints and increase your revenue by using a completely integrated system
Collect and centralize all customer data and history in one interface. With accurate and real-time guest data, you can get to know your guests better and manage your operations effectively
Understand your guests expectations and carry out the necessary improvements to increase guest satisfaction. Monitor all preventive maintenance activities and thus ensure superior guest satisfaction, minimized incidents and maximized equipment lifetimes
- It's flexible to accommodate future needs
- Your dashboard is captured through inquiries, requests and analytics that provides the data and direction
- Mobile devices such as tablets and smartphones enables you and your teams to resolve issues faster
- Supports the variety of ways you communicate with your guests. Every single interaction records across email, in-person, text, and online
Software languages:
Other products by this provider:
Features
Data deduplication
Multi-property view
Centralized data warehouse
Customer profiling
HTML WYSIWYG Editor
Guest profile enrichment
Segmented messaging (reservation type, demographics, etc...)
E-mail automation
Custom loyalty program module
Content management system (CMS)
e-reputation management module
Up-sell room upgrades
Up-sell extra services
Flexible user rights & restrictions by employee
KPI dashboard
Drag & drop template Editor
Guest feedback module (comment cards/reviews)
Multilingual (guest facing)
Segmented emailing (reservation type, demographics, etc...)
TripAdvisor Review Collection Partner
Google Review Partner
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support