Otello GEM

Manage all kinds of data about your guests, easily increase guest satisfaction by following your guests' footprints and increase your revenue by using a completely integrated system

Collect and centralize all customer data and history in one interface. With accurate and real-time guest data, you can get to know your guests better and manage your operations effectively

Understand your guests expectations and carry out the necessary improvements to increase guest satisfaction. Monitor all preventive maintenance activities and thus ensure superior guest satisfaction, minimized incidents and maximized equipment lifetimes

• It's flexible to accommodate future needs
• Your dashboard is captured through inquiries, requests and analytics that provides the data and direction
• Mobile devices such as tablets and smartphones enables you and your teams to resolve issues faster
• Supports the variety of ways you communicate with your guests. Every single interaction records across email, in-person, text, and online