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Otello GuestApp

Verified profile

Berlin

Between 51 and 100

1999

Reviews summary

Description

GuestApp allows hoteliers to display all the dynamic and multilingual content continuously updated with everything that is going on at their destinations to provide their guests with all the experiences. From hotel restaurants to nearby restaurants, museums, events, concerts and city highlights

  • Interactive Infographic contents that are easy to use, customizable screens.
  • GuestApp is a fully-branded guest solution that looks and feels just like your hotel for seamless experience and a consistent brand image
  • Tours, restaurants, locations, gifts, hotel map, room service, housekeeping
  • All you need for "my profile", "promotions" and "customized messages"
  • Feedbacks for specific services or for guests' whole stay
  • Show guests your hotel’s facilities and everything they can do

Software languages:

Features

Instant Guest Messaging
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Task manager (assign by individual, department or custom group)

Customer profiling

Bot builder (template answers)

Guest profile enrichment

KPI dashboard

Facebook Messenger Integration

Whatsapp Integration

iMessage integration

WeChat integration

Viber integration

SMS integration

Upsell services and offers

Flexible user rights & restrictions by employee

Mobile access

Channel manager (facebook, iMessage, sms, Viber, WeChat, skype)

Multilingual (guest facing)

Segmented messaging (reservation type, demographics)

Centralised inbox

Skype integration

Dedicated hotel phone number

Google Places integration for recommendations

Messaging automation

"New message" notifications

Mobile Apps & Web Apps
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Integrated payment processing

iOS/Android app

Web application (PWA)

Usage analytics dashboard

Branded app

Content management system (CMS)

Hotel directory (information & services)

Online registration form

Room service ordering

In-stay feedback (for internal use)

Book internal services (e.g: restaurant, spa...)

Chat with front desk

Interactive map (city guide)

Alarm clock

Self check-in/mobile key (3rd party lock supplier)

Weather

News (digital newspapers)

Push notifications

Wifi landing page

Travel information

View bill & self check out

TV control (Chromecast on TV)

Loyalty program module

Room control (lights, temperature, sound)

Multi-currency

Multilingual (guest-facing)

TripAdvisor Review Collection Partner

Housekeeping requests

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (2)