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protel On-premise

Verified profile

Dortmund

Over 200

1994

Server based hotel management system

Reviews summary

89 %
Likelyhood To Recommend
(based on 28 hoteliers)
Features
3.0
Ease of use
2.75
Value for money
3.0
Support
3.0
Implementation
2.75
See all reviews

Description

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business.

Formed 25 years ago in Dortmund, Germany, shaped by one of the most dynamic overseas investment markets in the world, the beating heart of this modern software company serves only hospitality.

The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest hotels on Earth“ - were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. Currently, more than 14,000 hotels worldwide choose to power their business with protel.

Continuing to influence the technological change collectively known as “the hospitality industry,” protel speaks excellent hotel. Talk to us today.

Software languages:

Other products by this provider:

protel Air
| Property Management System (PMS)

Features

Property Management System (PMS)
- View all

Room rack (reservations calendar)

Room types & rate management

Advanced invoiced & billing

Bed assignment (hostels)

Group reservations management

Customer profiling

Custom reporting

Extra (ancillary) revenue tracking

Flexible user rights & roles

Emailing automation (pre & post stay)

Voucher management

Daily activity dashboard

KPI dashboard

Reservations overview

Integrated payment processing

Integrated passport scanner

Mobile access

Booking engine module

Channel management module

CRS module

Yielding (revenue management) module

Spa management module

CRM Module

point of sale module

Housekeeping module

Staff communication (task manager) module

Guest app or web portal module

Lobby kiosk module

Sales & events management module

Online registration form (fast check-in)

Custom rates

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (90)

Reviews (2)

300 rooms Hotel in Germany

Chain hotel
Revenue Management & E-Commerce
Reviewed On
05/04/2020
Pros

Die Möglichkeit der Multiproperty Funktion ist sehr vorteilhaft. Übersichtliche Darstellung.

Cons

An sich ein gutes PMS jedoch mit einigen Macken. Reports die selbstverständlich sein sollten fehlen vollständig und müssen als Extraleistung programmiert werden. Support benötigt oft länger für die Bearbeitung.

Features
3.0
Ease of use
3.0
Value for money
2.5
Support
3.5
Implementation
3.5

78 rooms Hotel in Austria

Independent hotel
Marketing & Sales
Reviewed On
19/02/2020
Pros

The visual category occupancy overview as well as the visual room plan with intuitive mouse support for moving reservations are still top notch.

Cons

Legacy system with poor updating of software code and system settings.

Original review translated from german
Features
3.0
Ease of use
2.5
Value for money
3.5
Support
2.5
Implementation
2.0