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protel Air

Verified profile

Dortmund

Over 200

1994

Hotel management in the cloud

Reviews summary

50 %
Likelyhood To Recommend
(based on 8 hoteliers)
Features
2.75
Ease of use
1.25
Value for money
2.25
Support
1.25
Implementation
1.75
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Demo

Description

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business.

Formed 25 years ago in Dortmund, Germany, shaped by one of the most dynamic overseas investment markets in the world, the beating heart of this modern software company serves only hospitality.

The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest hotels on Earth“ - were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. Currently, more than 14,000 hotels worldwide choose to power their business with protel.

Continuing to influence the technological change collectively known as “the hospitality industry,” protel speaks excellent hotel. Talk to us today.

Software languages:

Features

Property Management System (PMS)
- View all

Room rack (reservations calendar)

Room types & rate management

Advanced invoiced & billing

Bed assignment (hostels)

Group reservations management

Customer profiling

Custom reporting

Extra (ancillary) revenue tracking

Flexible user rights & roles

Emailing automation (pre & post stay)

Voucher management

Daily activity dashboard

KPI dashboard

Reservations overview

Integrated payment processing

Integrated passport scanner

Mobile access

Booking engine module

Channel management module

CRS module

Yielding (revenue management) module

Spa management module

CRM Module

point of sale module

Housekeeping module

Staff communication (task manager) module

Guest app or web portal module

Lobby kiosk module

Sales & events management module

Online registration form (fast check-in)

Custom rates

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (92)

Reviews (2)

244 rooms Hotel in Romania

Revenue & e-Commerce
Reviewed On
27/05/2020
Pros

Cloud server, and that's about it, couldn't really find any other pros to mention.

Cons

Is been a nightmare using it for the last 9 months. The server often fails and takes hours until is back on. Is a software that can probably be used for properties below 20 rooms, but for sure not larger than that. No android compatibility!!! Has no guest sharing option. If the name of the guest is different from the guest name, even after changing it, on the invoice will still be the Booker name. The groups invoicing looks like a newspaper screening all the group members and their room numbers. Checked in rooms can be also allocated for arrival tourists. The reports are funny and not helpful at all; forecast is a huge side excell work.

Features
1.0
Ease of use
1.0
Value for money
1.0
Support
1.0
Implementation
1.0

28 rooms Hotel in France

Independent hotel
Owner
Reviewed On
26/06/2019
Pros

The product comes from a well established company with a good reputation. Migration of data is partially possible from the classic Protel (SPE) to Protel Air.

Cons

Migration of data from classic Protel (SPE) to Protel Air is limited to contacts (CARDEX). Historical financial data cannot be moved. Lack of agility: you have to plan any integration with a 3rd party vendor via Protel I/O several months in advance. Otherwise no chance to get an appointment with their technical ressources. The UI/UX is a bit more intuitive than Protel SPE, but still very special, atypical and sometimes absurd. They should hire a UX manager to revamp the whole user experience. The definition of new users is a nightmare. You can spent 10 minutes entering configuration data, like articles. If you don't regularly save and close your form, you loose all your work, because for security reasons they have a very short session timeout after 10 minutes of inactivity and are missing autosave functionality in the long/complex setup forms. They moved to the cloud, but the technology choices are already obsolete: Flash technology, very long loading times. For example, it takes 20-30 seconds to login into the setup module (called System Data), because you need to go through a heavy library loading process. The login to the Front Office is also long. Sometimes there are login errors, and the only possibility is to close and restart the browser. When interfacing with 3rd party tools like Customer Alliance, they misunderstood the GDPR rules by considering after-checkout communication as marketing. A customer who did a checkout is a business relation and, if we ask him for a feedback on his stay, this is in the scope of a business relation (and not marketing). The integration with their POS partner Breeze was a nightmare. The later product is far too young and not ready for market. Several reports are not translated. Some reports are not well thought. Example: the sold beverage report works only for one day at a time. It is not possible to specify a period of time (e.g. a month).

Original review translated from french
Features
4.5
Ease of use
1.5
Value for money
3.5
Support
1.5
Implementation
2.5