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Hotel Reputation Management (ReviewPro)

Verified profile

Barcelona

2008

Leverage guest intelligence to upgrade the guest experience

Reviews summary

Demo

Description

Hoteliers around the world leverage ReviewPro's online reputation management and guest intelligence solutions to increase revenue by listening to guest reviews from over 175 sources in 45 languages. Gather and analyze guest feedback so you can deliver better guest experiences and exceed expectations by gaining more actionable insights and make operational and service improvements.

Using the ReviewPro Global Review Index you can benchmark an individual hotel, a group or a brand's online reputation. The Semantic Analysis will let you track your strengths and weaknesses across 500 hospitality-specific concepts, help you understand the real-time sentiment and increase guest satisfaction over time.

In addition to an online reputation management tool and guest satisfaction surveys, ReviewPro also has other products like auto case management and a messaging platform with a chatbot that deliver guest experience automation to hotel brands and independents alike.

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (45)