Leverage guest intelligence to upgrade the guest experience

Hotel Reputation Management (ReviewPro)
Barcelona
2008
Demo
Description
Hoteliers around the world leverage ReviewPro's online reputation management and guest intelligence solutions to increase revenue by listening to guest reviews from over 175 sources in 45 languages. Gather and analyze guest feedback so you can deliver better guest experiences and exceed expectations by gaining more actionable insights and make operational and service improvements.
Using the ReviewPro Global Review Index you can benchmark an individual hotel, a group or a brand's online reputation. The Semantic Analysis will let you track your strengths and weaknesses across 500 hospitality-specific concepts, help you understand the real-time sentiment and increase guest satisfaction over time.
In addition to an online reputation management tool and guest satisfaction surveys, ReviewPro also has other products like auto case management and a messaging platform with a chatbot that deliver guest experience automation to hotel brands and independents alike.
Software languages:
Other products by this provider:
Features
Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)
Review sentiment analysis
Manager app
Workflow Management
Extensive real-time review statistics
Competitive comparison
Case Management
In app response
Custom alerts
Flexible user rights & restrictions by employee
Review widget & certificate on your website
Task manager (assign by individual, department or custom group)
Customisable guest surveys
Automated email review invitations
Automated SMS review invitations
TripAdvisor Review Collection Partner
Google Review Partner
Review feed (XML) integration in your website
Multi-property view
KPI dashboard
AI based improvement recommendations
Support
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Ticketing system
Languages spoken by support