Hotel Reputation Management (ReviewPro)

Hoteliers around the world leverage ReviewPro's online reputation management and guest intelligence solutions to increase revenue by listening to guest reviews from over 175 sources in 45 languages. Gather and analyze guest feedback so you can deliver better guest experiences and exceed expectations by gaining more actionable insights and make operational and service improvements.

Using the ReviewPro Global Review Index you can benchmark an individual hotel, a group or a brand's online reputation. The Semantic Analysis will let you track your strengths and weaknesses across 500 hospitality-specific concepts, help you understand the real-time sentiment and increase guest satisfaction over time.

In addition to an online reputation management tool and guest satisfaction surveys, ReviewPro also has other products like auto case management and a messaging platform with a chatbot that deliver guest experience automation to hotel brands and independents alike.