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Reputation Management (TrustYou)

Verified profile

Munich

Between 100 and 200

2008

Make Data-Driven Decisions

Reviews summary

88 %
Likelyhood To Recommend
(based on 17 hoteliers)
Features
4.25
Ease of use
3.25
Value for money
3.5
Support
3.25
Implementation
3.25
See all reviews

Demo

Description

Quickly analyze and respond to feedback aggregated from hundreds of online sources from one inbox, including reviews collected from your own guest survey.

See how you stack up against competitors and access the highest quality semantic technology that provides your hotel clear and immediate visibility into what your guests are saying about your hotel.  

Choose from a variety of analytical reports or set up a custom report that measures your Key Performance Indicators (KPIs). Download reports directly from your account or have them scheduled to be automatically sent to your inbox.

Find and respond to reviews based on the topics influencing your scores most positively or negatively. Impact Scores help to identify the areas your hotel should focus on to improve your overall rating.

Understand how your hotel is performing, even while on-the-go, with the TrustYou mobile app. Create alerts to ensure you’re always up-to-date with new posts, reviews, or comments. 

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (16)

Reviews

1252 rooms Hotel in Australia

Chain hotel
Revenue & e-Commerce
Reviewed On
19/04/2020
Pros

There are a lot of features and I like the concept of the product and the fact that all the information is accessible on one platform.

Cons

You have to exit the application to respond to reviews and go directly to sites like booking.com, so it's a waste of time and makes the system less useful. I have 20 collaborators registered on this site, only 2 people are active, so the tool doesn't engage much, too bad. Finally, the tool is not accurate, there are more and more errors in the sentiment analysis and many problems occur as soon as an external site changes a code (for example Chinese Ctrip, or Google or hotels) and then the dashboard doesn't reflect the information accurately anymore. This is a waste of time because you have to contact customer service every time.

Original review translated from french
Features
4.5
Ease of use
3.0
Value for money
3.0
Support
2.5
Implementation
2.5

78 rooms Hotel in Austria

Independent hotel
Marketing & Sales
Reviewed On
19/02/2020
Pros

The regular assessment summaries and management overviews have established themselves as valuable tools.

Cons

It would be desirable to answer ratings directly from the app. Forwarding to the portals and additional login processes require additional time.

Original review translated from german
Features
4.0
Ease of use
3.5
Value for money
4.0
Support
4.0
Implementation
4.0