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Revinate Marketing

Verified profile

San Francisco, CA, USA

Between 100 and 200

2009

Make the most of every guest

Reviews summary

86 %
Likelyhood To Recommend
(based on 7 hoteliers)
Features
4.0
Ease of use
4.57
Value for money
3.86
Support
4.86
Implementation
4.29
See all reviews

Demo

Description

Revinate Marketing helps hoteliers drive revenue, repeat bookings, and improve the guest experience. It’s easy to create personalized one-time or automated email campaigns, upsell rooms and amenities, and build lifetime guest relationships.

With smart segmentation, you can easily send targeted, personalized and impactful email campaigns pre-arrival, on-property, or post-stay.

The intuitive email builder will allow you to drag & drop blocks and design your campaigns while staying on-brand and mobile responsive. 

You will be able to track performance in real-time with detailed campaign and revenue attribution metrics. Compare performance against previous campaigns and other properties in your portfolio.

Revinate Marketing makes it easy for hoteliers to make the most of every guest.

Software languages:

Features

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (63)

Reviews

169 rooms Hotel in Germany

Multi-property hotel
Marketing & Sales
Reviewed On
20/08/2020
Pros

-reliable and fast support, assist you whenever needed -extremely useful online helpdesk with various articles for self-study -good illustrated dashboard -well structured backend: very user-friendly -upsell page is a very good tool in order to generate extra money -great free image library -various module options in order to build a campaign -personalization due to PMS connection -detailed campaign analysis, which allows to see e.g. bounces / unsubscribes / spams / delivery-, opening- and click rates and also the possibility to see which parts of the campaign have been clicked on in detail. -A/B Testing option -test delivery option before sending the campaign

Cons

-It is not possible to add a countdown -It is not possible to add a „call“ button, so that the recipients can directly call when clicking on this button - corporate font cannot get implemented

Features
4.0
Ease of use
5.0
Value for money
4.0
Support
5.0
Implementation
4.0

70 rooms Hotel in Switzerland

Chain hotel
Marketing & Sales
Reviewed On
04/08/2020
Pros

Many time-consuming topics can be dealt with more easily with Revinate. Simple handling of the tool.

Cons

Revinate is relatively expensive with the monthly costs. Especially for smaller hotels (up to 40-50 rooms) an adapted cost model would be desirable. I have lost much, very much time with the topic of bills through your accounting.

Features
4.0
Ease of use
4.0
Value for money
3.5
Support
4.5
Implementation
4.0

300 rooms Hotel in United Kingdom

Independent hotel
Marketing & Sales
Reviewed On
03/08/2020
Pros

It's a user friendly tool that has demonstrated great results for our hotel. I really like the email design tool and the reports feature, which allow you to see which parts of the email the recipients are clicking on.

Cons

There are small implementation issues, such as fields from Opera that can't be automated with the CRM and we need to manually update them.

Features
5.0
Ease of use
5.0
Value for money
4.5
Support
5.0
Implementation
3.5
Revinate replied
07-10-2020

Thank you for your feedback! This is incredibly helpful - we are taking both the pros and cons of your review into account.

111 rooms Hotel in Netherlands

Marketing & Sales
Reviewed On
31/07/2020
Pros

Good customer support, assists you whenever needed, will never say no to a request. We have gotten major ROI out of Revinate.

Cons

The option to send out inquiry emails from our reservations team would be great to have implemented within the system. This is something we are missing.

Features
4.0
Ease of use
4.0
Value for money
5.0
Support
5.0
Implementation
4.5
Revinate replied
07-10-2020

Thank you for your feedback! We are glad to hear that your experience with our Customer Success team is nothing but great, we are always happy to assist you. Thank you for letting us know about an additional option that you'd like to be implemented within the system, I will make sure to let the involved team know!

19 rooms Hotel in United States

Multi-property hotel
Marketing & Sales
Reviewed On
30/07/2020
Pros

It is a top quality platform that integrates seamlessly in to our PMS and provides all the necessary tools to effectively target customers with great looking emails.

Cons

I don't particularly have any comments on this, however having to pay extra for upgrades is always a challenge - yet expected!

Features
5.0
Ease of use
5.0
Value for money
3.5
Support
5.0
Implementation
5.0
Revinate replied
07-10-2020

Thank you for sharing! It's wonderful to hear that Revinate has made a positive impact on your hotel.