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Revinate Marketing

Verified profile

San Francisco, CA, USA

Between 100 and 200

2009

Make the most of every guest

Reviews summary

96 %
Likelyhood To Recommend
(based on 26 hoteliers)
Features
4.28
Ease of use
4.62
Value for money
4.3
Support
4.82
Implementation
4.44
See all reviews

Demo

Description

Revinate Marketing helps hoteliers drive revenue, repeat bookings, and improve the guest experience. It’s easy to create personalized one-time or automated email campaigns, upsell rooms and amenities, and build lifetime guest relationships.

With smart segmentation, you can easily send targeted, personalized and impactful email campaigns pre-arrival, on-property, or post-stay.

The intuitive email builder will allow you to drag & drop blocks and design your campaigns while staying on-brand and mobile responsive. 

You will be able to track performance in real-time with detailed campaign and revenue attribution metrics. Compare performance against previous campaigns and other properties in your portfolio.

Revinate Marketing makes it easy for hoteliers to make the most of every guest.

Software languages:

Features

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Upselling Platforms
- View all

KPI dashboard

Segmented offers (reservation type, demographics, etc...)

Check-in upselling

In-stay upsells

Web app (PWA) accessibility for guests

Customise offers

Booking.com "direct connect"

Automated pre-stay emails

Multilingual (guest facing)

Upsell 3rd party services

Upsell room upgrades

Expedia "direct connect"

Upsell extra services

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (63)

Reviews

78 rooms Hotel in Germany

Independent hotel
Marketing & Sales
Reviewed On
24/02/2021
Pros

The value for money is very good, and the customer service was very good and very fast, great team!

Cons

Sadly the application and the features were not working always and a little less developed.

Features
1.5
Ease of use
2.5
Value for money
3.5
Support
4.5
Implementation
3.5

336 rooms Hotel in Germany

Independent hotel
Marketing & Sales
Reviewed On
23/02/2021
Pros

We hope to improve and clean our entire data management so that we can make informed decisions about content, communication & the right point of time of mailings and upsells.

Cons

A two way integration with our PMS as well our convention tool for direct mailings with our convention sales customers would be nice.

Features
4.5
Ease of use
4.0
Value for money
4.0
Support
5.0
Implementation
4.0

113 rooms Hotel in Switzerland

Independent hotel
General Manager
Reviewed On
23/02/2021
Pros

It's a great product. I love that Revinate has "all in one". I am fully satisfied.

Cons

I have nothing to be imporved right now. I am fully satisfied. Thank you.

Features
4.5
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

275 rooms Hotel in Germany

Independent hotel
Front Office
Reviewed On
22/02/2021
Pros

Great customer service! I am very happy to work with Revinate.

Cons

There are currently no points of criticism for me.

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

70 rooms Hotel in Ireland

Chain hotel
Revenue & e-Commerce
Reviewed On
22/02/2021
Pros

Revinate allowed us to deploy a centralized CRM platform across all of the hotels within the group. We had spent several months evaluating the different options in the market and opted for Revinate as it met all the criteria that we were looking for (CRM and Reputation management, GDPR compliance, operates with different PMS systems, allows the importing of existing databases, and provides an extensive suite of reporting of hotel and campaign performance). The Revinate team is excellent, Travis, Kristina, and the other support team members are always on hand to assist and advise on how best to deploy the system.

Cons

Additional template designs within the marketing communication modules would offer some additional design flexibility, auto-save and undo function would add greatly to the template builder.

Features
4.5
Ease of use
4.5
Value for money
4.0
Support
5.0
Implementation
4.5