Revinate Reputation allows hoteliers to easily manage their online reputation. Seamlessly aggregate online reviews from sites like Booking.com, TripAdvisor, Facebook, and Google into a single dashboard to reduce time searching online.
You can set up notifications and real-time alerts based on review site, rating, or topic to increase staff response time and resolution, design a single view of the key metrics you care most about to evaluate your online reputation and get real-time notifications, reporting, and respond to reviews on the go.
Save time by responding to reviews directly within the Revinate platform and link social media accounts to monitor follower engagement and post hotel updates.
On top of all that, you can keep an eye on the competition by monitoring your comp set’s ranking, strengths, and weaknesses while comparing your hotel’s own performance, identify areas for operational improvements by discovering what guests like and dislike about your hotel through the sentiment analysis of hundreds of reviews.
Use Revinate Surveys to collect feedback from your guest during the stay and post departure.