The best way to consolidate reviews, respond to guests, and boost your rankings online.
San Francisco, CA, USA
Between 100 and 200
Revinate Reputation allows hoteliers to easily manage their online reputation. Seamlessly aggregate online reviews from sites like Booking.com, TripAdvisor, Facebook, and Google into a single dashboard to reduce time searching online.
You can set up notifications and real-time alerts based on review site, rating, or topic to increase staff response time and resolution, design a single view of the key metrics you care most about to evaluate your online reputation and get real-time notifications, reporting, and respond to reviews on the go.
Save time by responding to reviews directly within the Revinate platform and link social media accounts to monitor follower engagement and post hotel updates.
On top of all that, you can keep an eye on the competition by monitoring your comp set’s ranking, strengths, and weaknesses while comparing your hotel’s own performance, identify areas for operational improvements by discovering what guests like and dislike about your hotel through the sentiment analysis of hundreds of reviews.
Use Revinate Surveys to collect feedback from your guest during the stay and post departure.
Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)
Review sentiment analysis
Extensive real-time review statistics
In app response
Flexible user rights & restrictions by employee
Review widget & certificate on your website
Task manager (assign by individual, department or custom group)
Customisable guest surveys
Automated email review invitations
Automated SMS review invitations
TripAdvisor Review Collection Partner
Google Review Partner
Review feed (XML) integration in your website
AI based improvement recommendations
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Languages spoken by support