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Revinate Reputation

Verified profile

San Francisco, CA, USA

Between 100 and 200

2009

The best way to consolidate reviews, respond to guests, and boost your rankings online.

Reviews summary

Description

Revinate Reputation allows hoteliers to easily manage their online reputation. Seamlessly aggregate online reviews from sites like Booking.com, TripAdvisor, Facebook, and Google into a single dashboard to reduce time searching online.

You can set up notifications and real-time alerts based on review site, rating, or topic to increase staff response time and resolution, design a single view of the key metrics you care most about to evaluate your online reputation and get real-time notifications, reporting, and respond to reviews on the go.

Save time by responding to reviews directly within the Revinate platform and link social media accounts to monitor follower engagement and post hotel updates.

On top of all that, you can keep an eye on the competition by monitoring your comp set’s ranking, strengths, and weaknesses while comparing your hotel’s own performance, identify areas for operational improvements by discovering what guests like and dislike about your hotel through the sentiment analysis of hundreds of reviews.

Use Revinate Surveys to collect feedback from your guest during the stay and post departure.

Software languages:

Features

E-Reputation & Feedback
- View all

Statistical & semantic analysis of external portals (OTA, Metasearch, Social Media)

Review sentiment analysis

Manager app

Workflow Management

Extensive real-time review statistics

Competitive comparison

Case Management

In app response

Custom alerts

Flexible user rights & restrictions by employee

Review widget & certificate on your website

Task manager (assign by individual, department or custom group)

Customisable guest surveys

Automated email review invitations

Automated SMS review invitations

TripAdvisor Review Collection Partner

Google Review Partner

Review feed (XML) integration in your website

Multi-property view

KPI dashboard

AI based improvement recommendations

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (27)