📅 Manage your software costs & contracts over the next 30 days. Get started for FREE

RIMS (by MP-Network)

Verified profile

Poing

Between 1 and 10

2012

Create professional and personalized reservation messages within seconds!

Reviews summary

100 %
Likelyhood To Recommend
(based on 2 hoteliers)
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0
See all reviews

Description

Impress your guests with professional and sophisticated proposals, confirmations, pre- and post-stay messages, room- or package upsell offers, online preference planners, transfer confirmations, all automated from your PMS. Hotel-customized down to the tiniest details. RIMS is one of the leading providers for hotels for personalized and top-quality communication before, during, and after their guest’s stay.

RIMS - providing professional HTML and mobile responsive guest communication for more than 200 luxury hotels & resorts worldwide.

Why RIMS?

  • Tailor-made templates customized to your hotel’s requirements down to the tiniest detail following your Corporate Identity
  • Personalized messages based on guest data from your PMS
  • All e-mails can be previewed and edited before sending
  • A user-friendly datastore enables you to update your content and images independently
  • No additional PMS interface required
  • RIMS templates are multilingual, they adjust accordingly to your guest’s language
  • Our employees have 10+ years of experience in working at top-tier hotels

Founded 2012 by hotel professionals in Germany, RIMS grew to one of the leading software companies to provide customized guest communication to more than 200 Hotels & Resorts worldwide (and counting). Our team develops our products in beautiful Munich, Germany, and keeps your guests and employees in mind with everything they create.

Software languages:

Features

CRM & E-Mailing
- View all

Data deduplication

Multi-property view

Centralized data warehouse

Customer profiling

HTML WYSIWYG Editor

Guest profile enrichment

Segmented messaging (reservation type, demographics, etc...)

E-mail automation

Custom loyalty program module

Content management system (CMS)

e-reputation management module

Up-sell room upgrades

Up-sell extra services

Flexible user rights & restrictions by employee

KPI dashboard

Drag & drop template Editor

Guest feedback module (comment cards/reviews)

Multilingual (guest facing)

Segmented emailing (reservation type, demographics, etc...)

TripAdvisor Review Collection Partner

Google Review Partner

Upselling Platforms
- View all

KPI dashboard

Segmented offers (reservation type, demographics, etc...)

Check-in upselling

In-stay upsells

Web app (PWA) accessibility for guests

Customise offers

Booking.com "direct connect"

Automated pre-stay emails

Multilingual (guest facing)

Upsell 3rd party services

Upsell room upgrades

Expedia "direct connect"

Upsell extra services

Pricing

200.0
per property/month
200.0 € minimum price
Contract length: 2+ years
What's included?

Select your preferred modules and only pay what you need:

The RIMS basic module contains the reservation confirmation and cancellation templates in English. The one-time setup fee of € 2.800 per hotel includes the setup on our servers, the connection to your PMS, template design, test and user training. Monthly subscription fees starting at € 200 per hotel.

Additional modules contain e.g. reservation offers, preference planner, room up-selling, RIMS pay connect, transfer requests and more. They can be added according to the hotel’s requirements and are charged separately.

Get in touch with us! We are happy to schedule a short information call to answer your questions, understand your requirements and develop the perfect product for you.

Support

Dedicated account manager

Phone support business hours

On property support

Live chat for support

Ticketing system

Languages spoken by support

Integrations (6)

Reviews (2)

101 rooms Hotel in Switzerland

Multi-property hotel
Front Office
Reviewed On
08/05/2020
Pros

From A to Z more than perfect. It runs perfectly, easy to use! And with questions, wishes, changes you will be helped immediately!

Cons

I can't think of anything else to say about that: NOTHING! At the hotel we work with Protel and with RIMS and it is simply fantastic - working with them makes our job much more enjoyable!

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0

222 rooms Hotel in Germany

hotel
Marketing & Sales
Reviewed On
28/04/2020
Pros

The product and company is innovative! Challenges and special requests are implemented and solved in a goal-oriented manner. A great personal support which other tech partners should take as an example.

Cons

There is nothing to complain about, because we are happy and satisfied. The only disadvantage is the support, which never rests with its 24/7 availability and fast reaction;-)

Original review translated from german
Features
5.0
Ease of use
5.0
Value for money
5.0
Support
5.0
Implementation
5.0