RIMS (by MP-Network)
Between 1 and 10
Likelyhood To Recommend
(based on 2 hoteliers)
Impress your guests with professional and sophisticated proposals, confirmations, pre- and post-stay messages, room- or package upsell offers, online preference planners, transfer confirmations, all automated from your PMS. Hotel-customized down to the tiniest details. RIMS is one of the leading providers for hotels for personalized and top-quality communication before, during, and after their guest’s stay.
RIMS - providing professional HTML and mobile responsive guest communication for more than 200 luxury hotels & resorts worldwide.
- Tailor-made templates customized to your hotel’s requirements down to the tiniest detail following your Corporate Identity
- Personalized messages based on guest data from your PMS
- All e-mails can be previewed and edited before sending
- A user-friendly datastore enables you to update your content and images independently
- No additional PMS interface required
- RIMS templates are multilingual, they adjust accordingly to your guest’s language
- Our employees have 10+ years of experience in working at top-tier hotels
Founded 2012 by hotel professionals in Germany, RIMS grew to one of the leading software companies to provide customized guest communication to more than 200 Hotels & Resorts worldwide (and counting). Our team develops our products in beautiful Munich, Germany, and keeps your guests and employees in mind with everything they create.
Centralized data warehouse
HTML WYSIWYG Editor
Guest profile enrichment
Segmented messaging (reservation type, demographics, etc...)
Custom loyalty program module
Content management system (CMS)
e-reputation management module
Up-sell room upgrades
Up-sell extra services
Flexible user rights & restrictions by employee
Drag & drop template Editor
Guest feedback module (comment cards/reviews)
Multilingual (guest facing)
Segmented emailing (reservation type, demographics, etc...)
TripAdvisor Review Collection Partner
Google Review Partner
Segmented offers (reservation type, demographics, etc...)
Web app (PWA) accessibility for guests
Booking.com "direct connect"
Automated pre-stay emails
Multilingual (guest facing)
Upsell 3rd party services
Upsell room upgrades
Expedia "direct connect"
Upsell extra services
Select your preferred modules and only pay what you need:
The RIMS basic module contains the reservation confirmation and cancellation templates in English. The one-time setup fee of € 2.800 per hotel includes the setup on our servers, the connection to your PMS, template design, test and user training. Monthly subscription fees starting at € 200 per hotel.
Additional modules contain e.g. reservation offers, preference planner, room up-selling, RIMS pay connect, transfer requests and more. They can be added according to the hotel’s requirements and are charged separately.
Get in touch with us! We are happy to schedule a short information call to answer your questions, understand your requirements and develop the perfect product for you.
Dedicated account manager
Phone support business hours
On property support
Live chat for support
Languages spoken by support
101 rooms Hotel in Switzerland
From A to Z more than perfect. It runs perfectly, easy to use! And with questions, wishes, changes you will be helped immediately!
I can't think of anything else to say about that: NOTHING! At the hotel we work with Protel and with RIMS and it is simply fantastic - working with them makes our job much more enjoyable!
222 rooms Hotel in Germany
The product and company is innovative! Challenges and special requests are implemented and solved in a goal-oriented manner. A great personal support which other tech partners should take as an example.
There is nothing to complain about, because we are happy and satisfied. The only disadvantage is the support, which never rests with its 24/7 availability and fast reaction;-)